Patient Consultant - #665390

Description

Position at LASIK MD

See If You Are Our Next

PATIENT CONSULTANT / SURGICAL COUNSELOR | Customer Service & Administration

Working in a LASIK MD clinic (a partner of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.

Join our team, where our Great Place to Work certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.

A Look At Your Benefits

• You receive a quarterly bonus.
• You hold a permanent part-time position (35-40 hrs/week).
• You benefit from a free LASIK surgery, 3 weeks of vacation, 3 sick days, 1 floater & 1 wellness day.
• You benefit from group insurance, telemedicine & RRSP match.
• You work with experts in Ophthalmology & you can count yourself as a team member of one of Canada’s Best Managed Companies.
  
  

Your tasks at a glance

• You explain the pre-operative consent forms and paperwork clearly and accurately while ensuring excellent customer service.
• You respond to patient questions and concerns clearly and confidently while reassuring them and ensuring they understand the procedure.
• You explain the post-operative care steps and schedule accurately to the patient.
• You update the scheduling and patient file software after every appointment.
• You file charts and complete administrative tasks such as day-end and month-end reports as needed.
• You complete any other tasks requested by the Center Director or management team.
  
  

A clear view of your assets

• You have experience as a receptionist, medical secretary, or administrative assistant in a doctor's office and/or have strong customer service/patient care skills.
• You are comfortable with computers, technology, and Microsoft 365 (knowledge of EMR systems is an asset).
• You demonstrate a strong customer focus and good emotional intelligence.
• You stand out for your organizational and collaborative skills as well as your ability to work with minimal supervision.
• You especially thrive in a dynamic environment and when working as a team.
• Required: You have excellent communication skills, you speak English et français également (advanced intermediate level of English required due to the nature of the tasks or interactions with our English-speaking patient).
• Schedule: You have flexible availability from Monday to Friday between 7:30 am and 6:00 pm, depending on the clinic's needs.
  
  

From our point of view

Whatever your profile, we are above all looking for someone beyond the CV, since you can benefit from in-house training. Only your motivation and your desire to learn are part of our selection criteria.