Customer Success Representative
MNP Executive Search & Professional Recruitment
Date: 15 hours ago
City: Mississauga, Ontario
Contract type: Full time
ARGEN Canada is a leading digital manufacturing and technology center, offering digital outsourcing, digital dental equipment, dental software, and materials to dental labs and denturist clinics.
Argen is seeking a Customer Success Representative to join their state-of-art Digital Center in Mississauga, ON.
As the Argen Canada Digital Center (ACDC) Concierge, you will be the frontline communicator between ACDC and our customers. You will play a critical role in ensuring customer satisfaction, resolving inquiries, and providing exceptional service. This role is also responsible for helping with the accurate and efficient handling of incoming and outgoing shipments of goods within the warehouse, ensuring timely delivery and receipt of goods while maintaining inventory accuracy.
Working Onsite, Typical Daily Responsibilities Will Include
What’s in it for you?
Argen is a growing international tech company in a stable industry (dentistry) with excellent management and great people. They offer competitive wages and excellent benefits and perks. Come grow with Argen!
Work Hours: Monday – Friday, 8:30am – 5pm.
How To Apply
If you are interested in this position, please apply online by submitting your current resume and answering all screening questions.
Applications will be reviewed continuously, and selected candidates will be contacted for interviews. The posting will close once the position has an accepted offer, with the goal of onboarding beginning as soon as possible. If interested, do not delay and apply today!
Argen is seeking a Customer Success Representative to join their state-of-art Digital Center in Mississauga, ON.
As the Argen Canada Digital Center (ACDC) Concierge, you will be the frontline communicator between ACDC and our customers. You will play a critical role in ensuring customer satisfaction, resolving inquiries, and providing exceptional service. This role is also responsible for helping with the accurate and efficient handling of incoming and outgoing shipments of goods within the warehouse, ensuring timely delivery and receipt of goods while maintaining inventory accuracy.
Working Onsite, Typical Daily Responsibilities Will Include
- Provide exceptional customer service by addressing needs promptly and professionally via various channels such as phone and email.
- Address customer concerns, complaints, and feedback.
- Provide accurate information about products, services and procedures to customers.
- Assist our sales team by managing various administrative tasks such as adding promos, new account creation, address changes, account updates).
- Collaborate with other team members to escalate and resolve assorted issues.
- Maintain detailed records of customer interactions and transactions in our CRM system.
- Follow up with customers to ensure their inquiries are resolved to their satisfaction.
- Identify opportunities for process improvements to enhance the customer’s experience.
What’s in it for you?
Argen is a growing international tech company in a stable industry (dentistry) with excellent management and great people. They offer competitive wages and excellent benefits and perks. Come grow with Argen!
Work Hours: Monday – Friday, 8:30am – 5pm.
How To Apply
If you are interested in this position, please apply online by submitting your current resume and answering all screening questions.
Applications will be reviewed continuously, and selected candidates will be contacted for interviews. The posting will close once the position has an accepted offer, with the goal of onboarding beginning as soon as possible. If interested, do not delay and apply today!
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