IT Support Analyst-Payroll and HR

Position Description:

As an IT Support Analyst for Payroll and HR, you will actively participate in solving complex problems related to payroll activities, documenting solutions methodically so that they can be referred to and learned from. In this role, the incumbent will act as a Level 1 resource to answer questions and coach, as needed, Level 2 teams.

Your future duties and responsibilities:

• Receive, qualify, and resolve incidents and requests related to HR/Payroll applications (HRMS, payroll software, time tracking, etc.)
• Provide functional support to users in the daily use of the tools
• Escalate complex incidents to Level 2 or to the relevant technical/functional teams
• Track tickets in the JIRA management tool
• Update the knowledge base and user documentation
• Contribute to the continuous improvement of support processes
• Maintain effective communication with all teams to ensure compliance with best practices

Required qualifications to be successful in this role:

• Training or certification in human resources, payroll, IT, or a related field
• Experience in first-level application support, ideally in an HR or payroll environment
• Knowledge of or strong interest in HR systems, payroll, or HRIS
• Proficient in office software (Excel, Outlook, etc.)
• Knowledge of JIRA and Confluence tools (asset)
• SCP certification from the National Payroll Institute (INP) or training in payroll legislation (asset)
• Excellent analytical, listening, and communication skills
• Rigor, service-oriented, and teamwork skills
• Ability to work independently while collaborating closely with other teams
• Ability to manage multiple projects simultaneously and prioritize effectively
• Responsiveness, deadline-oriented, and detail-oriented
• Excellent oral and written communication skills in French
• Strong interest in analysis and problem-solving
• Collaborative spirit, ability to mobilize different perspectives to find solutions
• Teaching skills and a sense of support
• Diagnostic and continuous improvement orientation

Skills:

• Analytical Thinking
• Customer Service & Support
• French

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Come join our team—one of the largest IT and business consulting services firms in the world.