Solutions Consultant – Customer Communication Management (CCM)
Quadient
Date: 1 day ago
City: Markham, Ontario
Contract type: Full time
At Quadient, we empower organizations to connect meaningfully with their customers through powerful communication technologies. We’re looking for a Professional Services Consultant who brings strong skills in web and cloud technologies, system integration, and project leadership skills to deliver end-to-end customer communication solutions.
Role Overview
In this role, you will lead the design, development, and delivery of solutions that integrate Quadient’s Customer Communication Management (CCM) platform with client systems. You will work closely with customers, project teams, and internal stakeholders to drive technical outcomes, support business goals, and ensure delivery excellence.
Key Responsibilities
Project Leadership:
Quadient CXM Canada, Inc. and Quadient Canada, Ltd. have standard ranges for all Canadian - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.
Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.
Ready to lead the way? Apply now.
Rewards & Benefits
Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.
Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]
Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.
People. Connected.
Role Overview
In this role, you will lead the design, development, and delivery of solutions that integrate Quadient’s Customer Communication Management (CCM) platform with client systems. You will work closely with customers, project teams, and internal stakeholders to drive technical outcomes, support business goals, and ensure delivery excellence.
Key Responsibilities
- Act as the day-to-day technical expert on client-facing projects.
- Collaborate with clients to assess business needs and develop innovative, scalable solutions.
- Lead or contribute to all phases of solution delivery—from discovery to development and deployment and ongoing mentoring and support.
- Prepare technical scopes, Statements of Work (SoWs) implementation plans and solution architectures.
- Present solution concepts and prototypes to business and technical stakeholders.
- Mentor junior team members and contribute to internal knowledge-sharing.
Project Leadership:
- Experience leading technical engagements with external clients.
- Skilled in gathering requirements, managing priorities, and aligning stakeholders.
- Experience gathering requirements and developing architecture designs to ensure integrations align with business outcomes.
- Ability to manage multiple concurrent projects with cross-functional teams.
- Strong verbal and written communication skills, including client presentations.
- Experience designing and implementing solutions that integrate enterprise software systems through modern web protocols and APIs.
- Experience building secure integrations using RESTful APIs, JSON, and authentication mechanisms such as OAuth2, OpenID Connect, and SAML-based SSO,
- Integrating enterprise solutions with identity providers (e.g., Azure AD, Okta)
- Experience packaging and deploying solutions in scalable environments utilizing containerization technologies, such as Docker and Kubernetes.
- Experience leveraging cloud platforms (e.g., AWS, Azure, or GCP) for hosting, integration, or deployment.
- Experience in the CCM industry and business process re-engineering methodologies
- Candidates with a minimum of 2 years of experience delivering Quadient Inspire-based solutions will be preferred.
- Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience.
Quadient CXM Canada, Inc. and Quadient Canada, Ltd. have standard ranges for all Canadian - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.
Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.
Ready to lead the way? Apply now.
Rewards & Benefits
Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.
Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]
Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.
People. Connected.
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