Applications Support Senior Analyst
Procom
Date: 1 day ago
City: Mississauga, Ontario
Contract type: Contractor
Applications Support Senior Analyst:
On behalf of our Financial Services Technology client, Procom is searching for an Applications Support Senior Analyst for a 12 month contract role. This position is a hybrid position with 2 days onsite at our client’s Mississauga office.
Applications Support Senior Analyst - Job Description:
The Applications Support Senior Analyst will join the Production Level 2 support team to assist in supporting functionalities developed using Java, CRM, and other technologies. The role involves ensuring application availability, coordinating with global teams, and providing seamless 22 x 7 application support.
Applications Support Senior Analyst - Responsibilities:
- Work closely with Level 1 support, development teams, and infrastructure teams
- Analyze and resolve CRM system issues
- Provide support for day-to-day business activities and ad-hoc requests
- Communicate issues and status updates effectively
- Maintain application availability globally
- Drive initiatives for capacity planning and monitoring enhancement
- Perform Change Management and deployment activities
- Conduct Incident and Problem management
- 6-8 years of experience in Production Support
- Good understanding of ITIL
- Knowledge of active monitoring tools
- JAVA experience
- Understanding of TOMCAT Server and Deployments
- Familiar with Unix commands and Shell scripting
- Strong organizational and communication skills
- Web scripting language and/or Java
- Oracle administration/Siebel, Mongo DB, MS SQL
- Functional knowledge of SQL
- Microsoft technologies
- Understanding of IP networks
This is a 12 month contract position.
Applications Support Senior Analyst - Start Date:
ASAP.
Applications Support Senior Analyst - Assignment Location:
Mississauga, Ontario, Canada with a hybrid work arrangement requiring 2 days onsite.
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