Applications Support Senior Analyst

Procom


Date: 1 day ago
City: Mississauga, Ontario
Contract type: Contractor

Applications Support Senior Analyst:

On behalf of our Financial Services Technology client, Procom is searching for an Applications Support Senior Analyst for a 12 month contract role. This position is a hybrid position with 2 days onsite at our client’s Mississauga office.


Applications Support Senior Analyst - Job Description:

The Applications Support Senior Analyst will join the Production Level 2 support team to assist in supporting functionalities developed using Java, CRM, and other technologies. The role involves ensuring application availability, coordinating with global teams, and providing seamless 22 x 7 application support.


Applications Support Senior Analyst - Responsibilities:

  • Work closely with Level 1 support, development teams, and infrastructure teams
  • Analyze and resolve CRM system issues
  • Provide support for day-to-day business activities and ad-hoc requests
  • Communicate issues and status updates effectively
  • Maintain application availability globally
  • Drive initiatives for capacity planning and monitoring enhancement
  • Perform Change Management and deployment activities
  • Conduct Incident and Problem management


Applications Support Senior Analyst - Mandatory Skills:

  • 6-8 years of experience in Production Support
  • Good understanding of ITIL
  • Knowledge of active monitoring tools
  • JAVA experience
  • Understanding of TOMCAT Server and Deployments
  • Familiar with Unix commands and Shell scripting
  • Strong organizational and communication skills


Applications Support Senior Analyst – Nice-to-Have Skills:

  • Web scripting language and/or Java
  • Oracle administration/Siebel, Mongo DB, MS SQL
  • Functional knowledge of SQL
  • Microsoft technologies
  • Understanding of IP networks


Applications Support Senior Analyst – Assignment Length:

This is a 12 month contract position.


Applications Support Senior Analyst - Start Date:

ASAP.


Applications Support Senior Analyst - Assignment Location:

Mississauga, Ontario, Canada with a hybrid work arrangement requiring 2 days onsite.
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