Content Specialist

The Opportunity

As a Content Specialist on Euna Solutions’ Learning & Adoption team, you’ll help bring clarity and consistency to the documentation that supports our government and nonprofit customers. You’ll work closely with Learning Specialists, Learning Experience Designers, and LMS Admins to create and maintain user guides, knowledge base articles, and internal resources. This role is ideal for someone who thrives on organizing information, enjoys seeing projects through to completion, and is energized by collaborating with others to make things happen.

What Success Looks Like

• Delivering clear, accurate, and user-friendly documentation that supports customer learning and internal enablement.
• Taking ownership of assigned documentation tasks and following through to completion with minimal oversight.
• Collaborating effectively with team members and responding well to direction and feedback.
• Helping the team stay organized and on track by proactively managing documentation updates and deadlines.
  
  

Key Responsibilities

Documentation & Content Development

• Write and maintain user-facing documentation, including help articles, user guides, job aids, and some internal help resources.
• Translate technical concepts into accessible content for public sector users.
• Assist in updating and organizing content in Salesforce Knowledge.
• Use tools like iorad to create step-by-step walkthroughs and visual guides.
  
  

Collaboration & Support

• Work under the guidance of senior team members to support documentation needs across product lines.
• Participate in content reviews and incorporate feedback to improve clarity and consistency.
• Coordinate with LMS Admins, Learning Specialists, and Learning Experience Designers to ensure documentation aligns with learning content.
  
  

Project Execution

• Track and manage documentation tasks using project management tools.
• Ensure timely updates to documentation following product releases or process changes.
• Support content audits and help maintain version control across platforms.
  
  

What You Bring

Experience

• 1–3 years of experience in technical writing, content development, or a related role.
• Familiarity with tools like Salesforce Knowledge, iorad, SharePoint, and the Microsoft 365 suite.
• Exposure to SaaS, government, or nonprofit environments is a plus.
  
  

Skills & Competencies

• Strong writing, editing, and organizational skills.
• Ability to apply accessibility standards as needed (e.g., WCAG, AODA, Section 508, ADA) is a strong plus.
• Ability to take direction, follow through on tasks, and meet deadlines.
• Collaborative mindset with a willingness to learn and grow.
• Comfort working in a structured, feedback-rich environment.
  
  

Location

This position will be hybrid with 3 days/week in our Oakville, ON or Atlanta, GA office.

What It's Like to Work at Euna Solutions 

At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement. 

Here are some of the perks that Euna employees enjoy: 

Competitive wages 

We pay competitive wages and salaries, and we only expect an honest 40-hour week for it. 

Wellness days 

What’s better than a long weekend?  An extra-long weekend! Twice a year, Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love. 

Community Engagement Committee 

At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills. 

Flexible work day

We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we’ll work with you to ensure it’s a fit for you and the specific role you’re interested in. 

Benefits 

Ask us for a copy of our health and dental benefits! 

Culture committee 

Celebrate at every occasion with the culture team! They make sure that our team’s culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun. 

About Euna Solutions  

Euna Solutions is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technology’s GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit www.eunasolutions.com.

Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/

We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply!  We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.

For any inquiries or requests regarding accessibility at Euna Solutions, please email [email protected] or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.