Customer Service Representative

Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd


Date: 1 day ago
City: Kitchener, Ontario
Contract type: Full time
Who we are?

Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.

Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.

Our team – 3,000 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.

How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years!

Position Overview: Onward Hardware Div. of Richelieu Hardware a leading distributor of hardware is seeking a motivated, dedicated team player to join our team in the dynamic and creative industry of hardware.

More specifically, your main tasks will be:

  • Process and confirm customer orders
  • Respond promptly to customers regarding order status, pricing and product availability
  • Handle and resolve customer complaints and provide solutions
  • Correct invoices by issuing credits/debits or Return Authorizations
  • Ensure and provide quality service to customers
  • Assist external sales representative in maintaining accounts and sales
  • Perform other duties as assigned by supervisor

Requirements:

  • High School Diploma
  • 2+ year’s experience in customer service
  • Knowledge of MS Office
  • Experience with AS400 would be an asset
  • Bilingual (French/English)

would be an asset Qualifications:

  • Proven experience working within a Customer Service team environment
  • Strong communication (written and oral)
  • Good aptitude in analyzing issues and proposing solutions
  • Excellent interpersonal skills and proven ability to create business relationship

The Ideal Candidate Is a Person Who…

  • Extremely motivated to success, excellence at multi-tasking, passionate, very positive, willing to go the extra mile, works extremely well in a team environment and is looking for a career.

What We Offer

  • A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
  • A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
  • Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
  • Competitive compensation: We offer competitive base compensation based on the market.
  • Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
  • Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
  • Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
  • Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.

Are you interested in this position? We invite you to visit our corporate website at https://www.richelieu.com/emplois to submit your

We thank all candidates for their interest, however, we will only communicate with candidates selected for the pre-selection process.

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