Customer Service Representative
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Date: 1 day ago
City: Kitchener, Ontario
Contract type: Full time
Who we are?
Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.
Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.
Our team – 3,000 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.
How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years!
Position Overview: Onward Hardware Div. of Richelieu Hardware a leading distributor of hardware is seeking a motivated, dedicated team player to join our team in the dynamic and creative industry of hardware.
More specifically, your main tasks will be:
We thank all candidates for their interest, however, we will only communicate with candidates selected for the pre-selection process.
Note that the masculine is only used to lighten the text.
Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.
Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.
Our team – 3,000 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.
How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years!
Position Overview: Onward Hardware Div. of Richelieu Hardware a leading distributor of hardware is seeking a motivated, dedicated team player to join our team in the dynamic and creative industry of hardware.
More specifically, your main tasks will be:
- Process and confirm customer orders
- Respond promptly to customers regarding order status, pricing and product availability
- Handle and resolve customer complaints and provide solutions
- Correct invoices by issuing credits/debits or Return Authorizations
- Ensure and provide quality service to customers
- Assist external sales representative in maintaining accounts and sales
- Perform other duties as assigned by supervisor
- High School Diploma
- 2+ year’s experience in customer service
- Knowledge of MS Office
- Experience with AS400 would be an asset
- Bilingual (French/English)
- Proven experience working within a Customer Service team environment
- Strong communication (written and oral)
- Good aptitude in analyzing issues and proposing solutions
- Excellent interpersonal skills and proven ability to create business relationship
- Extremely motivated to success, excellence at multi-tasking, passionate, very positive, willing to go the extra mile, works extremely well in a team environment and is looking for a career.
- A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
- A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
- Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
- Competitive compensation: We offer competitive base compensation based on the market.
- Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
- Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
- Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
- Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.
We thank all candidates for their interest, however, we will only communicate with candidates selected for the pre-selection process.
Note that the masculine is only used to lighten the text.
See more jobs in Kitchener, ON