Sephora Account Manager

Dermalogica is seeking a motivated, skin therapist trained Account Manager to contribute to our growing retail business by leading all sales and training initiatives in the British Columbia market including remote doors and Vancouver Island. You will work to engage and excite both Beauty Advisors and clients alike by hosting workshops/training sessions, developing store level incentives, working with store leads to execute visual merchandising strategies, managing pre-planned event concepts while providing quality sales support to achieve sales objectives, you will also support our Alberta Sephora business.

What you will do:

Deliver elevated education to Sephora Beauty Advisor

• Educate Sephora Beauty Advisors in-store with a general focus on brand, innovation/hero products and Face Mapping Skin Analysis/treatment concepts
• Adapt training style based on the knowledge level of the Beauty Advisors in session
• Facilitate hands-on learning within these sessions
• Provide expert tips and tricks to ensure Dermalogica remains top of mind
• Guide Beauty Advisors on the selection of Dermalogica products to be used in Sephora services

Support retail sales ‘on-stage.’

• Approach clients to connect and engage in conversation to ultimately drive sales
• Encourage clients to ‘play’ with the product and experience a skin service in-store
• Ensure Dermalogica displays are clean and merchandised according to the given planogram/assortment
• Provide brand agnostic recommendations to the client and be prepared to support other ‘worlds’ within the store

Lead eventing initiatives at store level

• Manage educational and sales driven events in-store
• Achieve retail sales goals
• Manage promotional event support team
• Seek client service participation in-store
• Responsible for setup and teardown of event materials
• Portray the most polished and professional image to the client
• Complete reports on promotional results, sales targets and qualitative feedback

Administration duties

• Complete Sephora and Dermalogica required reports after every store visit
• Manage calendar to meet Dermalogica’s expectation of store visit frequency
• Respond to e-mails from the Sephora store and Sr. Sephora Account Manager quickly
• Communicate store and stock concerns to Sr. Sephora Account Manager and National Account Director as needed to support the business
• Oversee assigned Retail Associates by managing schedules and sales reports

Your qualifications:

• You have worked in the retail industry as an account manager for a minimum of two years with proven sales success
• You are experienced in the Sephora retail environment
• You have a flexible schedule with the ability to work weekends
• You have excellent communication skills
• You have a valid Driver’s License and access to a vehicle
• You are a trained professional skin therapist

About you:

• You are innately curious, outgoing and confident.
• You proactively learn and study to be a master of knowledge.
• You love to inspire and empower.
• You are a hype person, you like setting people up for success and love to share your knowledge.
• You have a high level of initiative. You don’t wait to be asked, you see an opportunity to better the business and you do something about it. You are able to foresee what needs to be done and act on it without much guidance.
• You are adaptable. When things change at the last minute, you are able to roll with the punches.
• You have a positive attitude and are always looking to help out. You have a sunny, welcoming personality and have the innate response to help teammates when needed.
• You feel comfortable networking and interacting with clients in a social setting.

Why work with us:

• Competitive base + commission program
• Company provided laptop/tablet
• Mileage reimbursement
• Monthly product allocation
• RRSP Matching Contribution Plan
• Comprehensive Health Care, Vision, and Dental coverage
• Maternity Leave top up, Paternity Leave and Fertility benefit
• Paid time off and personal days
• Fitness subsidy
• Life Insurance
• Mental health support tools (EAP, Teledoc, Calm etc.)

At Dermalogica, we champion the success of skincare professionals through innovation, education, and a commitment to excellence. Join us and be part of a mission-driven brand that puts people first.

We thank all candidates for applying but only those that are qualified will be contacted. No agencies please. Dermalogica is an equal opportunity employer. It prohibits discrimination based on age, ethnicity, disability, national origin, race, religion, gender, family status, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. Dermalogica is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interview process, please let us know.