Content Manager, Knowledge Management

We Are

At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation.

You Are

A passionate and detail-oriented content professional, you thrive on creating clear, accessible, and user-friendly knowledge resources. You have a talent for translating complex processes into simple, digestible content that empowers users to find the answers they need. With a strong background in content management and technical writing, you excel at collaborating with cross-functional teams to gather accurate information and ensure consistency across platforms.

You are a proactive problem-solver who takes initiative to improve content and processes, always keeping the end user in mind. Your organizational skills and attention to detail are exceptional, and you perform well in fast-paced environments where collaboration and adaptability are essential. You understand the value of accessible, self-service information and are committed to enhancing the employee experience through high-quality knowledge management.

What You’ll Be Doing

• Implementing and maintaining a content management strategy for internal knowledge articles across the ServiceNow platform
• Writing, editing, and publishing high-quality knowledge base articles that support HR processes, employee inquiries, and shared services operations
• Partnering closely with Centers of Excellence (COEs) within the People and Places organization to develop content that supports their programs and initiatives
• Collaborating with subject matter experts (SMEs) across HR, IT, and other departments to gather accurate information and translate it into user-friendly content
• Influencing content strategy, quality standards, and best practices across the ServiceNow platform, extending beyond the People and Places organization to support excellence in other functions
• Developing scalable frameworks and guidelines to coordinate contributions from global Shared Services team members, ensuring consistent and high-quality content creation
• Leveraging generative AI tools to streamline content creation, enhance efficiency, and support rapid content development
• Using data and analytics from the ServiceNow platform to identify gaps in content coverage, assess content quality, and uncover opportunities to improve the user experience
• Applying insights from content performance metrics to drive continuous, strategic improvements in knowledge delivery and self-service effectiveness
• Managing the content lifecycle, including regular audits, updates, and archiving of outdated materials
• Assisting in the integration of knowledge content across platforms such as SharePoint and ServiceNow
  
  

The Impact You Will Have

• Enhancing the employee experience by ensuring accurate, accessible, and easy-to-understand support content
• Reducing support volume by enabling self-service through well-structured knowledge articles
• Supporting the Shared Services team in delivering consistent and efficient responses to employee inquiries
• Contributing to a scalable and sustainable knowledge management framework
• Driving continuous improvement in content quality, discoverability, and usability
• Empowering employees and teams across Synopsys to access the information they need quickly and independently
• Promoting content excellence across the enterprise by influencing platform-wide standards and practices
• Using data-driven insights to evolve content strategy and improve the effectiveness of knowledge delivery
  
  

What You’ll Need

• 3–5 years of experience in content management, technical writing, knowledge management, or a related field
• Strong writing, editing, and proofreading skills with a focus on clarity, usability, and tone
• Exceptional command of written English, with the ability to craft clear, concise, and grammatically precise content for a diverse, global audience
• Experience working with knowledge base platforms such as ServiceNow, SharePoint, or Confluence
• Familiarity with content governance, taxonomy, and metadata best practices
• Ability to collaborate with cross-functional teams and translate technical or process-heavy information into plain language
• Strong organizational skills and attention to detail
• Experience with content performance analytics and continuous improvement practices
• Proficiency with generative AI tools and strategies for using them to enhance content creation and efficiency
• Comfort working with data and metrics to inform content decisions and optimize user experience
  
  

Who You Are

• A clear and concise communicator
• A detail-oriented writer with a passion for structure and consistency
• A collaborative team player who thrives in a fast-paced environment
• A proactive problem-solver who takes initiative to improve content and processes
• A user-focused thinker who understands the importance of accessible, self-service information
• A strategic contributor who can influence content quality and governance across teams
• A data-driven professional who uses insights to guide content strategy and improvements
  
  

The Team You’ll Be a Part Of

You will join the Shared Services organization within the People and Places team. This team is dedicated to enhancing the employee experience by providing consistent, efficient, and scalable support solutions. Your role will be pivotal in driving the team’s mission to deliver high-quality, accessible knowledge resources that empower employees and streamline operations. You will also collaborate with COEs, IT, and other business functions to elevate content standards across the organization.