hotel manager

Overview

Languages

English

Education

• College/CEGEP
• or equivalent experience
  
  

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Relocation costs covered by employer
• Hotel, motel, resort
  
  

Budgetary responsibility

• $1,500,001 - $4,000,000
  
  

Responsibilities

Tasks

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Conduct training sessions
• Perform front desk duties
• Prepare budgets and monitor revenues and expenses
• Prepare marketing plans
• Implement marketing activities
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Develop and implement business plans
• Establish work schedules
• Manage events
• Organize and maintain inventory
• Participate in marketing plans and implementation
• Negotiate with clients for catering or use of facilities
• Enforce provincial/territorial liquor legislation and regulations
• Ensure health and safety regulations are followed
• Cost products and services
• Balance cash and complete balance sheets, cash reports and related forms
• Provide customer service
• Negotiate arrangements with suppliers for food and other supplies
• Determine type of services to be offered and implement operational procedures
• Plan, organize, direct, control and evaluate daily operations
  
  

Supervision

• More than 20 people
  
  

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods
• Large workload
• Overtime required
• Repetitive tasks
• Handling heavy loads
• Physically demanding
  
  

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Team player
• Accurate
• Dependability
• Reliability
• Organized
  
  

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for newcomers and refugees

• Does not require Canadian work experience
  
  

Support for youths

• Offers on-the-job training tailored to youth
  
  

Supports for visible minorities

• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities