Manager, Partner Experience (18 months secondment)

Job Type: Permanent
Work Model: Hybrid
Reference code: 129623
Primary Location: Toronto, ON
All Available Locations: Toronto, ON

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

-

Within the Culture and People Office (CPO), our goal is to have every one of our people say of their achievements with clients and the firm, “I only could have done it at Deloitte.” In this Manager (Partner Experience) role, you’ll have the opportunity to bring this value proposition to life and make an impact that matters. Working at the intersection of our business and people strategies, you will influence and implement future-focused talent strategies that drive growth and the transformation of our business.

In this role, you will play a critical part in supporting partners by providing operational guidance and practical solutions that align with our business, culture, and people priorities. Leveraging your partner-centric approach and sound judgment, you will lead a dynamic team, overseeing key operational processes, managing reporting requests and ensuring the efficient execution of day-to-day activities while driving continuous improvement for the Canadian partnership alongside our Business Managing Partner.

Collaboration is essential as you will work closely with other critical internal teams to ensure alignment and deliver outcomes that support our team goals. You will supervise and mentor team members, fostering their development and ensuring the highest standards of delivery.

What will your typical day look like?

• Operational Leadership:
  • Manage day-to-day operational activities and reporting requests for internal teams, driving efficiency and continuous improvement for the Canadian partnership alongside the Business Managing Partner
  • Build and maintain trusted relationships with partners, influencing decisions and driving alignment across the partnership group
• Collaboration and Cross-Functional Alignment:
  • Work closely with critical internal teams like Talent Services, Independence, Partner Tax & Accounting, Payroll, Benefits, Immigration, Tax, Office of the General Counsel, Office of the Chair, etc. to support partners’ needs, ensure alignment, and deliver integrated solutions
  • Seamlessly transition between advising partners, executing operational initiatives, and coordinating collaborative efforts on behalf of the partnership
• Partner Experience Team Management and Development:
  • Supervise and mentor team members, providing feedback and guidance and fostering a positive work environment that drives high standards of delivery
  • Provide operational guidance to the team and practical solutions and advice to partners, ensuring alignment with business, culture, and people priorities
  • Ensure firm values and purpose are embedded in daily operations
• Reporting and Data-Driven Insights:
  • Manage and respond to reporting requests specific to partners, leveraging analytics to provide actionable insights
  • Utilize analytics from team tracker to provide insights and reports to the Business Managing Partner

About the team

The Culture and People Office (CPO) delivers business-focused, efficient, and innovative programs focused on bringing our “I could have only done it at Deloitte” people promise to life. The CPO function consists of Business Experience (HR Business Partners), People Experience (HR Operations) and an agile Workplace Experience Centre of Expertise (CoE), supported by dedicated teams: Learning & Development; Partner Experience; Diversity, Equity & Inclusion; Digital Experience; and Culture & Change functions. Together these teams bring a diverse set of capabilities together to create a fundamentally different talent experience that is powered by digital, data-driven, employee-centric, leading practice, and enabled from the center. This role will sit in the Partner Experience team.

Enough about us, let’s talk about you

Your colleagues will describe you as a trusted leader, with a human resource background and a strong operational mindset. You are a data-driven problem solver who leverages technology and analytics to deliver actionable insights for partners. As an experienced leader, you build trusted relationships and effectively align partner needs with business priorities. You thrive in high-pressure environments, adeptly managing shifting priorities, and consistently deliver tailored solutions that drive partner success and support organizational goals.

Previous experience that will help set you up for success in this role:

• Minimum five years of experience in Human Resources or other relevant business experience;
• Proven experience as a business partner or in a similar managerial role, ideally supporting senior leaders or partners;
• Demonstrated ability to manage and optimize operational processes, ensuring efficient execution of day-to-day activities and delivery of high-quality outcomes;
• Experience managing and supervising teams, with a focus on supporting development, performance, and high standards of delivery;
• Strong background in HR practices, with a focus on influencing and driving alignment in accordance with employment legislation and standards;
• Keen focus on attention to detail and comfortable with word-smithing and drafting written documentation.
• Excellent interpersonal and communication skills, with the ability to build trusted relationships with team members and partners;
• Strong analytical skills, with the ability to use data and reporting to inform partner-related decisions (advanced Excel skills an asset);
• Experience managing reporting requests and leveraging technology to streamline operational workflows;
• Proven ability to lead change initiatives and drive continuous improvement, particularly in operational and process optimization;
• Commitment to fostering a positive, inclusive environment;
• Relevant university degree, CHRP designation, or equivalent knowledge/experience; and
• Due to the nature of the role having interactions with National clients, bilingualism in French and English is an asset

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.