National Large Loss, Operations Associate

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We are looking for a National Large Loss, Operations Associate to join our growing team! We welcome level 1 adjusters with Casualty Experience to apply to this new and developing role. This role is an even blend between administration, reporting, and project work. Casualty experience is considered an asset due to the complex nature of the files we handle and the projects involving historical policy data.

What you'll do here:

• Oversee daily operations and participate in various ad hoc projects in support of the National Large Loss Claims Manager, requiring excellent communication skills with a proven ability to collaborate effectively.
• Generate, interpret, and analyze various performance and compliance reports using Excel.
• Compile and automate a monthly report, using Excel, to highlight assignment data, risks, and trends, ensuring thorough analysis and communication to relevant stakeholders.
• Ensure adequacy of Assignment Data for Quarterly Corporate Large Loss Committee reporting.
• Monitor and oversee our offline claims process, including quarterly audits of approximately 50 files.
• Support the Claims Manager and Regions with the National Large Loss Reserve Forum and Large Loss Notification and Alert Process.
• Administer and manage the National Large Loss Team SharePoint site, including organizing historical and legacy sexual abuse policy data to ensure claims handling efficiency.

What you bring to the table:

• University degree or any combination of training and experience deemed relevant for the role
• A minimum of 1-2 years claims experience in Casualty.
• Strong Knowledge of MS Office Applications, specifically Microsoft Excel and PowerPoint.
• Self-Starter, highly organized and proactive.
• Demonstrate autonomy and flexibility.
• Ability to create and automate reports.
• Excellent communication skills with the ability to analyze, interpret and present data.
• Highly collaborative.
• Customer Driven and Oriented.

This role is eligible for employee referral bonus. #myReferrals1000

#LI-Hybrid

#LI-MS1

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.