Product Owner – Financial Planning & Analytics (Director)
Four Seasons Hotels and Resorts
Date: 14 hours ago
City: Toronto, Ontario
Contract type: Full time
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.
Product Owner – Financial Planning & Analytics (Director)
We are seeking an experienced EPM Product Owner with deep, hands-on expertise in OneStream, specifically applied within Financial Planning & Analysis (FP&A) functions. The ideal candidate will have a strong background in leveraging OneStream to support planning, forecasting, budgeting, and performance management processes. Experience in hospitality or service-oriented industries—such as healthcare, retail, senior living, or residential services—is highly desirable.
The Product Owner will lead all aspects of business-side enablement, including deployment oversight, training, and change management, ensuring the platform meets evolving FP&A needs. They will also provide advanced user support beyond standard service desk capabilities.
With a focus on planning and forecasting, the Product Owner will work in close partnership with other Finance Product Owners (e.g., Revenue Management, Transactional Finance, Finance Data & Analytics, Tax & Treasury, and Operations Finance) to ensure end-to-end integration of finance technologies. This includes business applications, processes, and operating models that drive standardization, enhance user adoption, shorten planning cycles, and enable timely, actionable insights.
As the primary liaison between Finance and the OneStream Technology Lead, the Product Owner will collaborate with the Technology, Innovation & Digital (TID) team to maximize the value of OneStream and related planning tools. While the TID team is responsible for technical implementation and development, the Product Owner will focus on business enablement, innovation, and continuous improvement of FP&A capabilities.
Key Activities
Product Vision and Strategy
Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.
Product Owner – Financial Planning & Analytics (Director)
We are seeking an experienced EPM Product Owner with deep, hands-on expertise in OneStream, specifically applied within Financial Planning & Analysis (FP&A) functions. The ideal candidate will have a strong background in leveraging OneStream to support planning, forecasting, budgeting, and performance management processes. Experience in hospitality or service-oriented industries—such as healthcare, retail, senior living, or residential services—is highly desirable.
The Product Owner will lead all aspects of business-side enablement, including deployment oversight, training, and change management, ensuring the platform meets evolving FP&A needs. They will also provide advanced user support beyond standard service desk capabilities.
With a focus on planning and forecasting, the Product Owner will work in close partnership with other Finance Product Owners (e.g., Revenue Management, Transactional Finance, Finance Data & Analytics, Tax & Treasury, and Operations Finance) to ensure end-to-end integration of finance technologies. This includes business applications, processes, and operating models that drive standardization, enhance user adoption, shorten planning cycles, and enable timely, actionable insights.
As the primary liaison between Finance and the OneStream Technology Lead, the Product Owner will collaborate with the Technology, Innovation & Digital (TID) team to maximize the value of OneStream and related planning tools. While the TID team is responsible for technical implementation and development, the Product Owner will focus on business enablement, innovation, and continuous improvement of FP&A capabilities.
Key Activities
Product Vision and Strategy
- Work closely in collaboration with TID to define, communicate, and manage the product vision, roadmap, defining user stories, and strategy for OneStream, considering business priorities, hospitality, and industry market trends.
- Partner with TID to ensure Enterprise Data Platform (EDP) and reporting strategy supports enterprise financial reporting requirements in accordance with Four Seasons Enterprise Value Map (EVM)
- Ensure financial data model supports existing reporting and maintains flexibility to handle future needs
- Stay up-to-date on Microsoft Reporting Platform (Power BI) to take advantage of new functionality
- Stay connected with OneStream and hospitality FP&A community, their partners and clients.
- Conduct market research and stay updated on OneStream best business practices to identify opportunities for innovation.
- Work closely with global Finance stakeholders to prioritize features and enhancements based on business value and user needs.
- Ensure customer-driven design considering user experience requirements and solution usability, using market and industry knowledge
- Create and prioritize product backlog, ensuring that it reflects value and feasibility of items.
- Collaborate with the TID development team, which provides a list of future features, to refine backlog items, ensuring they are well-defined, estimated, validated with the business and ready for implementation.
- Continuously prioritize and reprioritize backlog items based on changing business needs, market conditions, and stakeholder feedback.
- Partner with the TID department to build the Product roadmap that reflects Finance's needs and desires, capturing any available innovations and improvements.
- Nurture the engagement between the Finance, Data Governance, Data Analysis, and TID departments to ensure the OneStream platform is continuously evolving towards its full potential.
- Proactively share knowledge between the TID department and Product Owners to drive OneStream, RevPlan, OnTrack, and other planning solutions
- Share knowledge about FP&A business functionality and business process learnings.
- Understand the delta and business ramifications between how technology is currently working and how it should be working in a leading business practice finance organization.
- Bachelor’s degree in the field of Computer Science, Business Administration (Finance, Accounting etc), Mathematics Business Administration, or other quantitative disciplines.
- 10+ years in Finance or relevant consulting experience demonstrating the ability to develop and drive adoption of analytical products to support decision making. 5 Years or more experience with OneStream would be a key differentiator.
- Expert user of OneStream platform with proven hands-on experience (3 years or more) with the platform.
- Any required OneStream Certification must be kept up to date.
- Working towards the certification could be considered based on the number of practical years with the system.
- Experience with key FP&A concepts will be benefit.
- Must have experience with using Multi-Dimensional Data models that will allows build of complex reports/dashboards.
- Strong business and FP&A financial process knowledge and experience with OneStream.
- Financial acumen and understanding of hospitality finance detailed processes (L1 – L5) to ensure the Four Seasons OneStream global finance solution meets the needs of finance of the future.
- Excellent communication and interpersonal skills to effectively collaborate with stakeholders, vendor partners, and other cross-functional teams.
- Strong analytical and problem-solving skills to understand complex business requirements and translate them into business and process requirements.
- Ability to prioritize and manage multiple tasks and stakeholders in a fast-paced environment.
- Familiarity with Agile methodologies, such as Scrum, and experience working with Agile development teams.
- Expert user of OneStream platform or working towards certification. The Required OneStream Certification must be kept up to date.
- Knowledge of OneStream best business practices, hospitality and financial business processes, industry trends, and emerging technologies in the EPM space.
- Stakeholder Management: Skilled in effectively managing and collaborating with finance and IT stakeholders to ensure their needs are met.
- Experience with building and leading teams to achieve organizational goals and project milestones.
- Ability to support the team in aligning with the vision, goals, and new responsibilities, including identifying and facilitating changes in skill sets and accountabilities.
- Change Management: Ability to drive and manage change within the organization, ensuring smooth adoption of OneStream and its enhancements.
- Demonstrated ability to be accountable to develop, maintain, and evolve the finance perpetual business case including accountability over gross costs and benefits.
- Accountable for Four Seasons Finance benefits realization.
- Requirements gathering and prioritization: Ability to gather and prioritize requirements from finance stakeholders and align them with business goals.
- Training: Capability to deliver training courses and support to finance stakeholders on the effective use of OneStream.
- Techno-functional acumen: Knowledge and experience in both business and functional aspects of OneStream to effectively communicate with stakeholders.
- Together with the respective finance business leads, deliver the outcomes within Standard Operating Procedures. Ensure that optimum solutions are built through process and respective fin-tech tools. This team will work closely with respective teams to maintain the SOP’s.
Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
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