Retail Sales Service Coordinator

Retail Sales & Service CoordinatorThe Retail Sales & Service Coordinator holds a vital role at Horizon. This position involves being part of our retail team working as the main contact to help resolve troubles and issues between our retail team, our customers, and other departments within Horizon Computer Solutions in addition to assisting customers visiting our store for sales and service. This role is a contact-focused position and requires excellent written and spoken communication skills.

Responsibilities

• Provide high-quality customer sales and service support for our clients· Assist with service requests including basic troubleshooting of electronic devices. Helping with new purchases, finding the perfect system for customer's needs· Assist clients in reviewing product service needs offering complete solutions· Assisting customer inquiries in person, on the phone, and through email· Accurately entering data into Horizon's customer and service management system· Providing customers in need with help and training· Respond to customer concerns with service tickets and sales orders· Interacting with customers about active service tickets. Collaborating with the Team Lead and Retail Manager on administrative duties· Processing service ordering and receiving of parts and supplies· Research and follow up on inquiries from other departments within Horizon· Work rotating shifts including Saturdays and some holidays· General cleaning and upkeep of the Horizon Retail store· Additional tasks as assigned
  
  

Requirements

• Excellent customer service skills.
• Willingness to learn and take on new challenges.
• Experience in computer and/or electronics repair.
• Great at problem-solving.
• Able to work in an often fast-paced environment.
• Excellent written and verbal communication and works well in a team.
• Available to work rotating schedules based on retail store hours, including weekends.
• Prior experience in retail and/or customer service is ideal.. In-depth knowledge of Apple and/or Windows products.
• Experience in retail and accounting/inventory management preferred.
• High School diploma required.