Customer Account Coordinator

Summary:
XTL Transport Inc., a well-established company in the Transportation, Logistics and Warehousing-Distribution field, is looking for a Customer Account Coordinator to join our team. The ideal candidate is a safety, quality and team player. If you are looking for a stable job with a vital company, if you meet the employment criteria, XTL Transport Inc. is the place for you!

Responsibilities:
1. Main tasks

• Data entry for transaction creation (receiving/shipping).
• Create and modify customer account data
• Maintain a positive relationship with customers
• Update customer profiles and track accounts.
• Run reports as required
  

2. Communication & support

• Communicate customer requests to operations.
• Follow up with customers on a regular basis
• Follow-up with the operations department to ensure that all relevant documents are accurate (products received and products shipped)
  

3. Validation and follow-up

• Validate that all transactions are correct and complete
• Verify that transactions and services are correctly entered into the system and invoiced
  

4. Skills & Abilities

• Knowledge and mastery of WMS systems (AS400 an asset)
• Good communication and explanation skills
• CTPAT sensitive position - subject to a criminal record search
• Experience in a distribution center environment (asset)
• Experience in a similar position
• Bilingual (oral and written)
• Excellent customer service skills
  

5. Resolution of problems and initiative

• Sense of initiative and autonomy
• Ability to communicate with various stakeholders
• Ability to determine the management of priorities
• Ability to work under pressure and handle several files simultaneously
• Ability to be flexible to adapt to changing work priorities
  

6. Work Environment

• Be sensitive to the importance of Occupational Health and Safety.
• Have a positive and determined attitude.
• Team oriented
  

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