Director, Business Processes
OpenText
Date: 15 hours ago
City: Richmond Hill, Ontario
Contract type: Full time
Opentext - The Information Company
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
The Engineering PMO leverages our people, processes and technology to develop new digitalization efforts that ensure our enterprise systems’ reliability, minimize staff interaction, and most importantly, protect our customers’ data. Companies are recognizing the need to digitize information and manage alternative work scenarios in today’s changing reality. With this in mind, we work tirelessly to drive improvements across our security services and accelerate our customers’ digital journey in a safe and trusted environment.
Your Impact
A Business Operations Leadership role at OpenText is a powerful platform to influence organizational effectiveness and strategic growth. In this role, you will drive financial discipline and transparency, optimize costs, and support business case development. You’ll oversee headcount data, providing critical insights to guide reorganizations and workforce planning. By championing process improvements and cost-saving initiatives, you will enable streamlined collaboration across product teams. Through rigorous KPI reporting and future-forward automation strategies, you’ll transform operations with scalable, data-driven decisions. Your leadership ensures alignment, compliance, and lasting impact across the business.
What The Role Offers
As the Director of Business Processes, you will:
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
The Engineering PMO leverages our people, processes and technology to develop new digitalization efforts that ensure our enterprise systems’ reliability, minimize staff interaction, and most importantly, protect our customers’ data. Companies are recognizing the need to digitize information and manage alternative work scenarios in today’s changing reality. With this in mind, we work tirelessly to drive improvements across our security services and accelerate our customers’ digital journey in a safe and trusted environment.
Your Impact
A Business Operations Leadership role at OpenText is a powerful platform to influence organizational effectiveness and strategic growth. In this role, you will drive financial discipline and transparency, optimize costs, and support business case development. You’ll oversee headcount data, providing critical insights to guide reorganizations and workforce planning. By championing process improvements and cost-saving initiatives, you will enable streamlined collaboration across product teams. Through rigorous KPI reporting and future-forward automation strategies, you’ll transform operations with scalable, data-driven decisions. Your leadership ensures alignment, compliance, and lasting impact across the business.
What The Role Offers
As the Director of Business Processes, you will:
- Lead and develop a global team of analysts.
- Lead financial operations in partnership with FP&A, supporting cost analysis, budget alignment, PIM reporting, and future business case development.
- Oversee headcount management for 7000+ employees, enabling workforce planning, reorganizations, and forecasting for hiring initiatives.
- Drive cross-functional process improvement initiatives, cost-optimization strategies, and operational streamlining.
- Manage performance metrics by producing quarterly KPI reports, identifying areas for improvement, and refining reporting measures.
- Support future automation strategies to increase operational efficiency and reduce manual workloads across business processes.
- Uphold governance by ensuring adherence to internal policies, procedures, and regulatory compliance requirements.
- 10+ years of experience in business operations, financial planning, or strategic program management, preferably within a global enterprise environment.
- A CPA designation or MBA is considered an asset.
- Experience leading and developing globally distributed teams.
- Proven expertise in financial reporting, budgeting, and forecasting, with experience partnering closely with FP&A and using tools like PIM and KPI dashboards.
- Strong analytical and problem-solving skills with the ability to interpret complex headcount data and support workforce planning and reorganizations.
- Familiarity with writing business cases.
- Demonstrated success leading cross-functional process improvement and cost-optimization initiatives across large, matrixed organizations.
- Familiarity with automation tools and digital transformation strategies to enhance operational efficiency and reduce manual processes.
- Excellent communication, stakeholder management, and governance skills with a deep understanding of corporate compliance frameworks and reporting standards.
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
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