Mechanical Claims RV

Job Details

Description

First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We Award Our Team With The Following

• Off work 1 hour early on Fridays.
• Earned Time-Off Program and vacation.
• Group Retirement Savings Plan with employer match.
• On-site gym including free weekly classes with a qualified trainer.
• Newly renovated facility with ergonomic desks/chairs.
• Educational assistance and career development.
• Employee benefits.
• Health and Wellness spending account.
• Employee Assistance Program (EAP).
• Employee discount programs.
• A Culture Team dedicated to diversity, inclusion, and employee programs.
• Employee recognition and appreciation events.
• French is not required for this role but is an asset, an uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written).
  
  

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

If you are motivated to succeed by helping people, then this is the opportunity for you!

The Mechanical Claims Examiner - Alberta reporting to Product Protection and Mechanical Claims Manager - Alberta is based in Sherwood Park provides reviews of labor, parts, sublet and any additional charges in relationship to the coverages on a given policy. The purpose is to ensure claims are legitimate and priced at a fair market value.

Hours of work will be: Monday to Thursday 9:00am - 6:00pm, and Friday 9:00am - 5:00pm.

Essential Responsibilities

• Receive incoming calls/emails and provide information as required by the nature of the call/email.
• Log all calls/inquires/claims.
• Fluent in addressing coverages based on the policy/contract form by number and revision date.
• Review of estimates confirming labor rates, hours, part prices and related estimate requests.
• Sourcing of outside sources to keep claim cost at a minimum (aftermarket).
• Review of requested pictures to confirm the legitimacy of a claim.
• Claims are researched for repair procedure, recalls and technical bulletins.
• All claims are to be entered in AS 400 then authorized or declined.
• Field GPR call inquires, confirm eligibility, and forward applications upon request.
• Review incoming invoices prior to payment.
• Other duties as required.
  
  

Qualifications

• High school Diploma is required.
• Post-secondary education in the automotive industry is an asset.
• A Licensed Technician, or experience as a parts person or a service advisor in the automotive industry is preferred.
• Fluent in English with proven competencies in verbal and written communication is required.
• Fluent in French with proven competencies in verbal and written communication is an asset.
• Previous front-line customer interaction via telephone and/or email is highly preferable and is considered and asset.
• Ability to be on-call on a rotational basis to escalate emergencies during weekends and statutory holidays/Ability to work a rotational Saturday/Statutory holiday is required.
• Successful completion of a criminal background check, education verification, CPA enrollment (where required), license and certification verification (where applicable), and employment reference checks is required before employment.
  
  

Thank you for considering our organization.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.