Clinic Assistant- Ambulatory Care & Ophthalmology- Part Time

Purpose

The Clinic Assistant provides clerical support to the various Clinics in Ambulatory Care and Ophthalmology by providing assistance to staff and physicians, and being first point of contact for patients and visitors. Daily routines include: data collection and entry, reception, customer service, patient and staff scheduling, monitoring and ordering supplies, some special assignments may occur.

Duties

• Register patients as required according to policy.
• Receive and forward telephone or counter inquiries to the appropriate person and provide general information to clients and the public.
• Schedule patients for consult / follow-up visits in Community Wide Scheduling
• Photocopy and collate documents for distribution, mailing and filing.
• Maintain and update manual or computerized filing, inventory, mailing and database systems.
• Open, sort and route incoming mail, manually or electronically.
• Send and receive messages using facsimile machines or electronic mail.
• Receive and direct employees, patients and visitors.
• Transcription of orders as required.
• Assess and assist with staffing/scheduling on a daily basis and communicate staffing concerns as required to the Manager.
• Collect data for monthly submission to Finance.
• Other duties as assigned.
  
  

Qualifications

• Diploma in Office Administration, Health Office Administration Certificate or equivalent education and/or experience in a health care environment.
  
  

Experience

• Computer literacy in a Microsoft environment including experience in the development of spreadsheets, Word, Power Point, Outlook, and Visio.
• Knowledge of medical terminology.
• Customer service, interpersonal and telephone skills
  
  

Ability

• Ability to work effectively and efficiently as a team member in a fast paced environment in stressful situations. .
• Ability to maintain successful working relationships with the interdisciplinary team to achieve positive patient outcomes.
• Ability to organize time effectively to perform the duties of the position.
• Ability to meet and interact with people in a pleasant, professional, responsible and reassuring manner.
• Ability to read, write and communicate to perform the duties of the position.
• Proficiency and accuracy in clerical tasks including data entry, keyboarding, data collection, filing systems, documentation etc.
• Proficiency in using telephone systems, computers, video and phone conference equipment.
• Knowledge of hospital software applications such as Meditech, ADM,CWS and order entry.
• Behaviour consistent with Hospital Mission, ICCARE Values and Standards of Performance.
  
  

Note: Because of the changing nature of the work and work to be done, other responsibilities and duties may by assigned and qualifications may be adjusted from time to time. Only those selected for the test/ interview will be contacted.

Individuals will be selected on the basis of their ability, experience and qualifications as identified in the resume which they have attached to the posting application form. The Hospital reserves the right to conduct a formal interview and/or testing where required.