Senior Case Manager

As a global healthcare company, Fresenius Kabi is Committed to Life. The company’s products, technologies, and services are used for the therapy and care of critically and chronically ill patients. With more than 41,000 employees and presence in over 100 countries, Fresenius Kabi’s expansive product portfolio focuses on providing access to high-quality and lifesaving medicines and technologies.

WHAT WE OFFER!

Benefits

At Fresenius Kabi Canada we foster a collaborative environment where employees are encouraged to share ideas and contribute to meaningful work. We offer unique learning opportunities to grow and build your career. In addition, we value each and every contributor and offer various benefits and rewards (as applicable) including:

• Hybrid work model
• Health and dental benefits that start on your first day of employment
• Company matched RRSP program
• Generous vacation plan with one extra day accrual for each year of service
• Paid float days and paid sick days
• Employee assistance program
• Casual office dress code
• LinkedIn learning subscription
• Employee recognition program
• Professional growth and development opportunities
  
  

We are currently seeking a full-time Senior Case Manager to join our team!

Hybrid role, on-site requirement 3 days/week

Location - 165 Galaxy Blvd., Toronto ON (Pearson Airport Area)

Position Summary

The Senior Case Manager, Patient Support Programs reports to the Senior Manager, Patient Support Program in the Biopharma department. The Senior Case Manager, Patient Support Programs serves as a key liaison for patients enrolled in support programs, ensuring seamless access to care, medication, and reimbursement services. This role collaborates with healthcare providers, insurers, specialty pharmacies, and internal teams to coordinate care plans, navigate coverage and financial assistance pathways, and resolve access barriers. The Senior Case Manager, Patient Support Programs educates patients and providers on program resources, maintains detailed case records, monitors performance metrics, and supports compliance with regulatory standards. Additionally, this role contributes to strategic initiatives, cross-functional planning, and the preparation of reports and stakeholder communications to enhance program outcomes and the patient experience.

JOB RESPONSIBILTIES

• Commits to being fully engaged, caring, and enthusiastic about the organization and its goals
• Commits to living the core Company values
• Adheres to corporate, regulatory and individual responsibilities supporting the Company’s quality management programs, supporting policies, procedures, work instructions, and relevant software
• Adheres to the Company’s commitment to and policy on Code of Conduct
• Adheres to organizational and individual health and safety responsibilities in the workplace
• Maintains up-to-date health and safety training
• Serves as a point of contact for patients enrolled in support programs, ensuring they receive timely and effective assistance.
• Coordinates care plans, medication access, and reimbursement pathways for patients with healthcare providers, insurers, and specialty pharmacies.
• Educates patients and providers on available resources and assist with enrollment in support programs.
• Provides expert guidance on insurance coverage, prior authorizations, financial assistance programs, and government funding resources.
• Supports vendor, customer, and partner relationships, including healthcare professionals, specialty pharmacies, medical and commercial, to PSP initiatives.
• Analyzes trends and provide strategic recommendations to improve patient outcomes and program efficiency.
• Works closely with, specialty pharmacies, and other partners to resolve access barriers and facilitate medication delivery.
• Ensures compliance with company policies, industry regulations, and patient privacy laws.
• Tracks program performance and recommend improvements to enhance patient experience and program efficiency.
• Maintains accurate and detailed case records, reporting key metrics and trends to leadership.
• Manages project timelines, deliverables, and documentation to ensure compliance with regulatory and contractual requirements.
• Participates in cross-functional meetings and contribute to strategic planning discussions.
• Assists in the preparation of presentations, reports, proposals, and communications for internal and external stakeholders
  
  

Qualifications

• Strong entrepreneurship mindset with a strong desire to learn is a must
• Strong communication and interpersonal skills with the ability to work independently and collaboratively across teams.
• Excellent communication and problem-solving skills, with a compassionate approach to patient care.
• Bachelor’s degree in healthcare, social work, nursing, or a related field is a plus
• 5+ years’ experience in patient support programs, healthcare administration, or pharmaceutical industry.
• Strong knowledge of healthcare systems, insurance policies, and reimbursement processes in Canada.
• Excellent communication and problem-solving skills
• Proficiency in data management systems and patient case tracking tools.
• Strong project management and organizational skills; PMP certification is a plus.
  
  

Skills

• Knowledge of healthcare systems and reimbursement processes
• Understanding of specialty medications and access pathways
• Strong communication and patient education skills
• Ability to navigate insurance coverage and prior authorizations
• Experience with data tracking and case management tools
• Attention to detail and strong organizational skills
• Problem-solving and critical thinking
• Ability to work cross-functionally with internal and external partners
• Knowledge of privacy regulations and compliance standards
• Empathy, discretion, and a patient-centered approachto adhere to standards and procedures and maintain confidentiality
  
  

MORE ABOUT US!

As ONE team, the companies in the Fresenius Group are committed to providing lifesaving and life-changing healthcare solutions on a global scale.

In Biopharma, Fresenius Kabi offers cutting-edge biosimilars for autoimmune diseases and oncology. With leading market positions in Clinical Nutrition, a broad portfolio of enteral and parenteral products makes a distinct difference in patients’ nutritional status. In MedTech, the company provides vital infusion pumps, cell and gene therapy devices, disposables, and more. Fresenius Kabi is the global leader in supplying blood collection bags and devices, supporting blood banks and healthcare facilities worldwide. The company’s I.V. Generics and Fluids for infusion therapy help save millions of lives every year, in emergency medicine, surgery, oncology, and intensive care.

Fresenius Kabi takes a holistic approach to healthcare and uniquely combines experience, expertise, innovation, and dedication – making a difference in the lives of almost 450 million patients annually. .

Inclusion and Equal Opportunity Employment

At FKC and Calea, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities. We are an equal opportunity employer.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, we are committed to providing accommodations and will work with candidates to meet their needs and provide an accessible candidate experience. If you are a person with a disability and require assistance during the application process, please let us know ( [email protected] ). We welcome members of all backgrounds, experiences and perspectives to apply

#committedtolife