Program Manager

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We’re looking for a Program Manager to join our growing team!

In the context of various infrastructure projects such as 1. The development and redevelopment of workspaces or multimedia rooms, 2. of work tools and associated positions, 3. telephony software enhancement, 4. information sharing with Intact's external partners (suppliers or collaborators), 5. Hyperautomation, the Senior IT Project Manager must lead, plan and deliver all aspects of projects/programs (business or IT) within the agreed scope, schedule, budget and quality according to Intact's methodology. He must also build and maintain strong relationships with stakeholders and business partners to ensure the company makes a profit.

What you'll do here:

• Maintain an unwavering business focus and understanding of the current strategic direction of Intact's technologies.

• Master the business case while developing an understanding of the business field.

• Manage projects/programs by understanding the company's strategies, priorities and issues. Assess capabilities to be able to propose appropriate solutions and deliver the company's values.

• Manage stakeholders and maintain good relationships with internal and external collaborators.

• Define the mandate and scope of an infrastructure project/program in collaboration with the project/program sponsors. Initiate activities to initiate project/program initiatives and establish a vision of scope with the sponsor.

• Divide the project into actionable "sprints" and establish a functional organizational chart with roles and responsibilities.

• Develop and maintain integrated plans/project/program roadmaps by identifying deliverables and dependencies, estimating the duration and associated costs and participating in the assignment of human resources to sub-activities.

• Provide timely advice to experts and sponsors throughout the project/program to achieve and meet the intended objectives.

• Ensure that the investment in the project/program delivers the best deliverables/products or optimal value to the client/sponsor.

• Build, direct and coordinate, in direct and/or indirect supervision mode, the activities of multidisciplinary teams including project managers (PMs) and project controllers (PCOs).

• Write reports on the entire project (progress, problems, costs, closure, etc.) while respecting established performance indicators. Lead the risk management of the project3program.

• Manage deliveries efficiently. Maintain dashboards periodically and progressively throughout the project/program.

• Anticipate problems and difficult situations and take the necessary steps to resolve them.

• Ensure proactive and effective communication at all levels of the project/program.

• Ensure the implementation of the right communication channels between employees and stakeholders.

• Manage and meet client relationships, senior management and senior project managers (if applicable).

• Bring leadership and vision to the project. Formalize processes and quality control.

• Assist with Intact's project management practices and assist in their ongoing development. Act as a mentor to project/program team members.

What you bring to the table:

• 10 to 15 years of Project Manager experience

• A minimum of 7 to 10 years in infrastructure project management

• A minimum of 2 to 5 years in Agile project delivery

• PMP certification (an asset)

• Good ability to manage difficult stakeholders

• Demonstrated leadership and ability to influence

• Developed political sense

• Result-oriented

• Dynamic and autonomous

• Technical environments: Network, Telephony, Workstation, Hyper automation, M365 Collaborative Tools, Cloud Solutions.

• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.

• No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.