Desktop Support Technician
Behaviour Interactive
Date: 19 hours ago
City: Montreal, Quebec
Contract type: Contractor
The role
Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight. Join us and be a part of the future of interactive entertainment!
At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law.
Under the direction of the IT Service Desk Team Lead, you will support the execution of a company-wide hardware replacement initiative. In this 6 months contract role, you’ll be responsible for deploying new devices, ensuring smooth transitions for end users, and maintaining high standards of technical support throughout the process. You’ll play a key role in modernizing our IT infrastructure by solving challenges, coordinating with teams, and delivering a seamless upgrade experience.
In this role you will :
Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight. Join us and be a part of the future of interactive entertainment!
At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law.
Under the direction of the IT Service Desk Team Lead, you will support the execution of a company-wide hardware replacement initiative. In this 6 months contract role, you’ll be responsible for deploying new devices, ensuring smooth transitions for end users, and maintaining high standards of technical support throughout the process. You’ll play a key role in modernizing our IT infrastructure by solving challenges, coordinating with teams, and delivering a seamless upgrade experience.
In this role you will :
- Deploy and configure new Windows 11 PCs across the organization.
- Migrate user data and settings from legacy systems to new devices.
- Troubleshoot hardware and software issues during and post-deployment.
- Maintain accurate records of asset inventory and deployment status.
- Provide on-site and remote support to end-users as needed.
- Collaborate with the IT team to ensure minimal disruption to business operations.
- Proven experience in PC deployment, imaging, and hardware replacement.
- Strong knowledge of Windows 11 operating systems.
- Familiarity with Active Directory, Intune is a plus.
- Ability to work independently and as part of a team.
- Strong communication and customer service skills with a focus on providing exceptional service.
- Bilingual English / French, spoken and written.
- CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar certification.
- Knowledge of data migration tools and scripting (PowerShell is a plus).
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