Cisco Senior Tech Specialist

Description

At TELUS, we're committed to fostering a culture of purpose-driven innovation and creating meaningful connections that drive business success. We believe in putting our customers first and embracing change courageously, which is why we're looking for a Cisco Senior Technology Specialist to join our dynamic team.

Your Impact

As a Cisco Senior Technology Specialist, you'll play a pivotal role in:

• Driving revenue retention through strategic renewal management of mission-critical enterprise solutions
• Maintaining TELUS's prestigious Gold Partner status with Cisco through certified expertise
• Enhancing customer satisfaction by ensuring seamless support continuity
• Strengthening TELUS's strategic partnerships with industry leaders Cisco and Avaya
• Contributing directly to our company's growth and customer-first commitment
  
  
  

What You'll Do

• Cisco Senior Technology Specialist:
• Lead proactive renewal lifecycle management through 30, 90, and 120-day planning cycles
• Develop and maintain comprehensive hardware and software support renewal forecasts
• Provide strategic consultation to Sales teams on customer renewal options
• Drive renewal strategies aligned with partnership requirements
• Participate in bi-weekly Cisco renewal reviews for pipeline management
• Maintain active Cisco Renewal Manager certification
• Process RFQs and RFPs within specified timelines
  
  
  

Qualifications

What You Bring

• Active Cisco Renewal Manager certification or ability to obtain it
• Proven experience in enterprise software and hardware support renewals
• Strong knowledge of Cisco product portfolios
• Excellence in customer relationship management
• Strategic planning and forecasting capabilities
• Collaborative approach to problem-solving
• Customer-first mindset and passion for innovation
  
  
  

Our Team Culture

Join a team that:

• Embraces change and innovates courageously to deliver exceptional customer experiences
• Values collaboration and knowledge sharing across departments
• Supports professional growth through certification and skill development
• Fosters an inclusive environment where every voice matters
• Provides opportunities to directly impact business success and customer satisfaction
  
  
  

Join us in making the future friendly by ensuring our enterprise customers have continuous access to the support they need!

Great to have

• Post secondary diploma or certification in a related field
• 3 to 5 years of relevant work experience