On-Site Solutions Specialist

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for the growth and profitability of the HDMI platform within a multi-echelon distribution network including our manufacturing, maintenance and construction customers. Provide technical guidance and training to the field for the purpose of running successful vending and bin fill solutions for our customers looking for service under the HDMI platform.

Major Tasks, Responsibilities, And Key Accountabilities

• Identifies opportunities to innovate, improve service, and reduce costs.
• Collaborates with the field for successful implementation of MobileFrame customers under the HDMI platform.
• Develops improved processes to increase sales and margins.
• Manages relationships with internal and external stakeholders relating to HDMI and other inventory management services.
• Provides regular communications and suggestions for continuous process improvements of the HDMI platform.
• Serves as a subject-matter expert for vending solutions (i.e., MobileFrame and scanning devices).
• Provides technical support to branches, sales representatives, and customers. Troubleshoots and solves vending issues for the field and external customers.
• Trains associates in the field, including training on customer setup and scan devices.
  
  

Nature and Scope

• Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data.
• Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct customers of the process.
• May provide general guidance/direction to or train junior level support or professional personnel.
  
  

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel more than 50% of the time.
  
  

Education And Experience

• Typically requires BS/BA in a related discipline. Generally 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field. Certification is required in some areas.
  
  

Preferred Qualifications

If you’re looking to play a role in building Canada, consider one of our open opportunities. We can’t wait to meet you.

Functional Area Sales

Recruiter Asante, Kwabena

Req ID WCJR-026181