user support technician
Real Time Networks
Date: 10 hours ago
City: Port Coquitlam, British Columbia
Contract type: Full time
Overview
Languages
English
Education
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
Area of specialization
Health benefits
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Information technology
- Electrical/electronics drafting and electrical/electronics CAD/CADD
- Customer service support/call centre/teleservice operation
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
Area of specialization
- Technical support
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
- Registered Retirement Savings Plan (RRSP)
- Maternity and parental benefits
- Free parking available
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