Customer Care Coordinator
ParaMed Home Health Care
Date: 11 hours ago
City: London, Ontario
Contract type: Full time
Job Description
Under the direction of the Operations Supervisor, the Customer Care Coordinator will act as the primary point of contact for clients and field staff, offering superior customer service skills as they match clients in need of care to appropriate field staff.
If the following statements sound like you, then you might make a great Customer Care Coordinator!
Weekend Coverage Required (rotation Of Weekends)
Why you’ll love working here:
Comprehensive Health and dental benefits
Satisfaction with helping those in need
Part-time and Full-time opportunities
Celebration and Recognition programs
Employee perks and exclusive offers
What You Bring
One year of administrative or office experience is preferred
Intermediate software skills are required, software scheduling experience is also an asset
Superior Customer service skills are necessary
Ability to effectively communicate both orally and written
Demonstrate compassion, tact and diplomacy when interacting with clients and their families
ParaMed recognizes the importance of immunization to protect our patients and team members from Covid-19. A condition of employment with ParaMed is that all new hires receive all required doses of a Covid 19 vaccine approved by Health Canada
Responsibilities
Assisting in the assignment of appropriate staff to clients needing care based on a variety of factors including times suggested by clients, staff availability and relevant skill sets while giving consideration to geographic proximity of clients’ residence
Help in communicating a care schedule that supports continuity of care
Enter and update employee and client data within computerized system
Respond professionally and courteously to calls and electronic communication from funders, staff, clients and families
Document and appropriately report and escalate complaints and incidents related to staff and clients
Adhere to the ParaMed policies in all interactions with clients, families or other parties ensuring privacy and confidentiality. Other duties as assigned
Competency
The Care Team Coordinator will exercise skills in Customer Service, Time Management and Organizational skills while constantly striving to satisfy client and employee needs.
When you choose to build your career with Extendicare, you’re joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences.
Full time
Join us as we continue our 40-year tradition to help people live better and provide the most compassionate care possible! Join a winning team and let’s succeed together!
ParaMed Home Health Care accommodates the needs of job applicants throughout its recruitment and selection processes upon request.
Under the direction of the Operations Supervisor, the Customer Care Coordinator will act as the primary point of contact for clients and field staff, offering superior customer service skills as they match clients in need of care to appropriate field staff.
If the following statements sound like you, then you might make a great Customer Care Coordinator!
- I always provide the highest level of customer service. I have exceptional telephone etiquette.
- I can handle stressful and emotionally charged situation while maintaining a high level of customer service.
- I am a good listener, and I can also communicate well, both written and verbally.
- I have a strong desire to help others through public service.
- I have experience with multitasking in a busy environment.
- I am proficient with computers and I have experience with Microsoft Office products.
Weekend Coverage Required (rotation Of Weekends)
Why you’ll love working here:
Comprehensive Health and dental benefits
Satisfaction with helping those in need
Part-time and Full-time opportunities
Celebration and Recognition programs
Employee perks and exclusive offers
What You Bring
One year of administrative or office experience is preferred
Intermediate software skills are required, software scheduling experience is also an asset
Superior Customer service skills are necessary
Ability to effectively communicate both orally and written
Demonstrate compassion, tact and diplomacy when interacting with clients and their families
ParaMed recognizes the importance of immunization to protect our patients and team members from Covid-19. A condition of employment with ParaMed is that all new hires receive all required doses of a Covid 19 vaccine approved by Health Canada
Responsibilities
Assisting in the assignment of appropriate staff to clients needing care based on a variety of factors including times suggested by clients, staff availability and relevant skill sets while giving consideration to geographic proximity of clients’ residence
Help in communicating a care schedule that supports continuity of care
Enter and update employee and client data within computerized system
Respond professionally and courteously to calls and electronic communication from funders, staff, clients and families
Document and appropriately report and escalate complaints and incidents related to staff and clients
Adhere to the ParaMed policies in all interactions with clients, families or other parties ensuring privacy and confidentiality. Other duties as assigned
Competency
The Care Team Coordinator will exercise skills in Customer Service, Time Management and Organizational skills while constantly striving to satisfy client and employee needs.
When you choose to build your career with Extendicare, you’re joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences.
- In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and ParaMed Policies on Accommodation, a request for accommodation will be accepted as part of ParaMed hiring process. *
Full time
Join us as we continue our 40-year tradition to help people live better and provide the most compassionate care possible! Join a winning team and let’s succeed together!
ParaMed Home Health Care accommodates the needs of job applicants throughout its recruitment and selection processes upon request.
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