Arena Attendants / Ice Technicians

About Us
Spray Lake Sawmills Centre (SLSC) is a leading-edge sport and recreational facility encompassing 325,000 square feet, including an aquatic centre, four arenas and a curling centre, fitness & climbing facilities, an indoor turf, track, and gymnasium, and is home to several third-party tenants. SLSC is a not-for-profit organization and a registered charity, governed by a volunteer board of directors. SLSC employs over 200 employees who help make a difference in our community’s physical and social well-being. We offer a dynamic and fast-paced work environment that promotes excellence in teamwork, community building, and an innovative customer-focus. Our facilities are located in Cochrane, Alberta.

About the Position

SLSC's Arena staff support the successful operations of our Arena ice surfaces and events, at one of the four ice surfaces at SLSC and/or Cochrane Arena. Arena Staff are responsible for maintaining our ice surfaces, housekeeping of dressing rooms, general upkeep of the arena facilities, with a strong focus on customer service and safety. These position is always working towards excellent in internal and external customer experience.

• Arena Attendants - will focus on housekeeping and assisting with ice maintenance, while learning the skills needed to become Ice Techs.
• Ice Techs - responsible for the safe operation of the Olympia ice refurfacers and ensuring high quality ice standards, among other duties.

Job Type: Part-Time, Hourly - Full time hours may be available for Ice Tech candidates with full availability

Availability Required:

• Evenings and Weekends are required
• Evening shifts typically end at 12:00midnight; candidates must be available to work this late.

Specific responsibilities:

Arena Attendants:

• Responsible for the cleanliness of arena facilities, ice quality, ice operations, & routine maintenance.
• Responsible for the timely cleaning, set-up and take down, and routine maintenance of the arenas spaces.
• Responsible for housekeeping of front-end public spaces including washrooms, dressing rooms, stands, hallways grounds and common spaces. This includes heavy cleaning of all spaces.
• Assist Ice Techs in ice maintenance activities, supporting timely and efficient ice flood.
• Work towards Ice Tech competencies, including Olympia driver training.

Ice Technicians:

• Ensures a high quality of upkeep standards for exceptional customer experience in ice quality and the general upkeep of the arenas facilities.
• Daily ice maintenance (resurface, scrap, edge). Responsible for timely and efficient ice floods.
• Responsible for the safe operation of the Olympia machine (ice resurfacer)
• Monitor the refrigeration plan and take mechanical readings to ensure correct parameters
• Check ice-making equipment, machinery, supplies and general upkeep of the arena facilities.

All Arena Staff:

• Check the condition of the boards, ice thickness, glass, netting and areas in the arena during maintenance times
• Conduct repairs or preventative maintenance as required.
• Monitor arenas to ensure rental clients adhere to the scheduled ice time and are acting appropriately within the arenas and dressing rooms.
• Provide quality customer service to a wide variety of arena users by responding to concerns and questions.
• Perform housekeeping duties throughout the arenas, including checking and cleaning dressing rooms between all rentals and events.
• Works towards improving operations, decrease arena down time, streamline work processes and work collaboratively with Bookings, Programs, and other departments.
• Demonstrate a safe work practice at all times by adhering to all SLSC safety policy and procedures and ensuring one’s own safety is preserved along with the safety of co-workers and SLSC guests.
• Responsible for responding and acting as an SLSC Area Warden and/or First Aider as needed during facility emergencies, following established protocols.
• Responsible for effective communication to Arenas leadership, Operations, Health & Safety, and others for follow-up on issues related to customer experience, hazards/safety risks, and reporting of incidents and other issues at the facility.

Qualifications:

• Must be 18+
• Must have evening and weekend availability (including for shifts until 12midnight).
• Experience working in arenas, facility maintenance, or a similar work environment is an asset
• Arenas Level 1 and 2 certificates are an asset
• Valid Class 5 Drivers’ license and a sufficiently clear Driver’s Abstract
• WHMIS certification (or willing to obtain)
• First Aid & CPR certification (or willing to obtain)
• Able to provide a clear Criminal Record Check
• Physically fit and able to lift and move objects 50 lbs or greater
• Must be able to work on slippery surfaces and in cold conditions.