Manager, Insight and Analytics

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands" promise.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do. 

Benefits To Joining Allstate

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to 400$ back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back!
  
  

We are seeking a highly skilled and experienced Manager of Analytics to join our team. The ideal candidate will be responsible for analyzing and providing key insights into our service delivery, distribution enablement, and customer interactions and experience. This role requires a deep understanding of service channel performance and the ability to provide valuable insights to improve operational performance. The role also requires a strong understanding of key interactions with the customer throughout the lifecycle of an insurance policy, the key functional components to the business to support those interactions.

Role Designation:  Hybrid

Key Responsibilities:

• Manage and guide the analytics team to ensure accurate and timely insights are provided to the operational areas.
• Lead the team in analyzing customer interactions across various service channels to understand their impact on customer experience and service quality.
• Collaborate with the business to develop and implement strategies to enhance customer journey and service delivery based on data-driven insights.
• Collaborate with cross-functional teams to identify opportunities for improving customer service and operational efficiency.
• Monitor and report on key performance indicators (KPIs) related to customer interactions and service channel performance and provide executive reporting and commentary.
• Collaborate and review with other analytics leaders to ensure quality and consistency in the analytics work delivered.
  
  

Qualifications:

• 3-5 years of experience in an analytics individual contributor role, demonstrating core understanding of business problems and applying data analytics solutions to drive value.
• 2-3 years of management experience leading and developing an analytics team.
• Bachelor’s degree in a quantitative field of study. Advanced degree preferred.
• Strong problem-solving and analytical skills, excellent communication and interpersonal skills.
• Ability to work collaboratively cross-functionally in a fast-paced environment.
• Domain expertise in customer journey and experience management, call center performance metrics, workforce management is a bonus.
  
  

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.