Customer Service Specialist

Position: Customer Service

Location: Trimaster Manufacturing - Onsite

Reports To Materials Manager

Summary

Customer Service serves as the point of contact for Trimaster Customers to place orders and follow up on outstanding orders. The Customer Service – will also support the balance of the department with managing Miscellaneous spend (MRO) and planning of purchases to support the manufacturing supply plan.

Job Responsibilities

• As the primary interface for the day to day operations with the TMI customer, receive new orders as well as provide updates to customer inquiries
• Monitor, Update and Acknowledge Customer electronic portals to support data exchange on existing orders including order confirmation based on feedback from the Master Scheduler
• Provide insights to upcoming forecast or volume changes to the business to support future planning
• Work with internal departments including Engineering, Quality, Materials and Operations to introduce new products to the organization as well as work to resolve outstanding supply concerns
• Facilitate monthly Forecast Meeting outlining the sales target and product mix for the next 3 months in detail as well as yearly budget performance
• Maintain customer services metrics (e.g. On Time Delivery)
• Respond to Customer Service calls
• Design and implement methods to gather and manage supply chain data
• Seek to improve all aspects of the materials department including planning and Customer service
• May perform other duties as assigned by management.
  
  

Requirements

• Professional communication skills are essential when interfacing with vendor and customers
• Exceptional ability to conceptualize large-picture projects and foresee challenge and needs to be addressed
• Reliable, attention to detail
• Strong work ethic ability to work independently
• Great communications skills
• Must be able to multi-task in a fast pace environment