Technical Analyst - Project REACH - Temporary Full-Time 2025-13868 (2025-13868)

Date: 8 hours ago

City: Toronto, Ontario

Contract type: Full time

Summary Of Duties

Work closely with Tier 3 and vendors to support configuration and deployment of endpoint user devices
Work with the project team and vendor to support device testing and troubleshoot/research solutions to hardware and software issues
Ensure adherence to IS Information Services policies, procedures and controls
Facilitate project team requests to Sunnybrook’s Service Desk
Identify and mitigate risks related to assigned scope of work
Provide cabling/connectivity, LAN, paging/cell phones telecom support
Document knowledge objects, troubleshooting steps and solutions accurately for future reference
Provide technical and user support at go live of the HIS solution
Track and report status of assigned tasks
Perform other duties, as required

Qualifications/Skills

College/University or industry professional designation in a related technical field
CompTIA A+ and CompTIA Network + certifications
Excellent knowledge and demonstrated experience with installing, configuring, upgrading and supporting Windows desktops and laptops
Excellent knowledge and demonstrated experience with installing, configuring, upgrading and supporting Apple products such as Mac computers, iPads and iPhones
Excellent knowledge of other mobile technologies such as Android devices
Knowledge of hardware components (desktops, monitors, laptops, printers, peripherals, etc.)
Understanding of virtualization (VMware clients, virtual desktops, etc.)
Understanding of Windows based printing concepts
Understanding of networking concepts, with ability to apply these concepts to troubleshoot network related issues (both wired and wireless)
Understanding of VPN technologies
Excellent knowledge of EntraID and M365 technologies and concepts (M365 Office, email management, Microsoft 365 Admin Centre)
Analytical thinker, with excellent troubleshooting skills
Able to work independently and efficiently to meet deadlines
Self-motivated, detail-oriented and organized
Excellent people/customer service skills and time management

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