Customer Service - Customer Service Representative

Apex Aluminum Extrusions Ltd. is a state-of-the-art aluminum extrusion factory located in Langley, British Columbia. With a 170,000 square foot facility and some of the most modern equipment in its industry, we believe in the extensive use of technology and in the ongoing investment and development of our processes and people.

As a market leader, we are always on the lookout for exceptionally talented individuals to join our team. We are actively seeking next level players and are currently hiring for a Customer Service Representative for our manufacturing facility. Our goal is to strive for perfection and to provide the quality our customers deserve!

Purpose

Reporting to the Customer Service Supervisor, the Customer Service Representative will be responsible for providing exceptional customer support. Working closely with our outside sales reps, operations team and handling administration tasks to strengthen relationships and provide the best for our customers.

Operate With Integrity, Honesty, Confidentiality, Loyalty, And Respect. Work To Improve Apex And Yourself Every Day. We Set Standards, Measure Critical Drivers, Hold Each Other Accountable, And Have Candid Conversations. In All Matters, We Have Three Basic Rules

• Do the right thing.
• Do the best we can.
• Show others that we care.
  
  

Job Duties And Responsibilities

• Understanding the needs and challenges of our customers to best support them
• Constant communication with customers and operations team.
• Process and enter orders and quotations. Accurately create new customers and parts. Updating system information for accuracy. Becoming an expert on our ERP system.
• Process Corrective Actions and RMA’s
• Review and Monitor Orders, RMA’s, Holds, Credit to ensure all details of the customer requirements are met and accurately acknowledged.
• Assisting with Administrative Tasks which include, but aren’t limited to, scanning documents, arranging couriers, answering phones, filing.
• Ability to problem solve and prioritize in an environment with multiple changing priorities
• Other duties, as assigned
  
  

Core Competencies

• As a Team member of the Customer Service group you are responsible to demonstrate commitment to your team, avoid unnecessary distractions and communicate information effectively.
• Understand and represent Apex Core Values and work standards, offer suggestions and recommendations to achieve the team’s goals.
• Meet deadines, follow up and report up if there are delays
• Add Value by being a strong team player and participating
• Solve Problems. Identifying issues and generate solutions.
• Excellent communicator via email, phone and in person.
• Flexibility and adaptability to work in a timely manner according to company standards
• Strong analytical and mathematical skills
• Excellent organizational skills. Being able to prioritize is key.
• Exceptional accuracy and attention to detail.
• Ability to embrace new technologies and systems, yet capable of following existing procedures.
• Exceptional email etiquette & telephone skills are required.
• Must be able to exercise a moderate amount of independent judgement.
• Be reliable, motivated, organized and be able to work in a dynamic fast-paced team-driven positive environment.
• An ability to learn quickly, be proactive and adapt to changing requirements.
  

Experience Required

• Minimum 2+ years of order entry experience in a B2B customer service environment, preferably a manufacturing setting
• Intermediate Computer Skills (Microsoft Word, Excel, Teams)
  
  

WORK TIMING : Monday to Friday - 8:00am to 4:30pm