Corporate Instructor - Support Analyst - Temporary Full Time - Health Records 2025-13904 (2025-13904)

Sunnybrook


Date: 10 hours ago
City: Toronto, Ontario
Contract type: Full time
Responsibilities

  • Training of corporate applications and systems; training is conducted using online learning materials, in- class and individual support sessions based on role/work flow needs
  • Training support conducted via in-class, via email, phone
  • Provide rounding in all areas of hospital as required supporting end users with corporate applications
  • Prepare/develop training class material, training content for online self-training sessions to support corporate initiatives for various role requirements such as physicians, nurses, unit coordinators, clerical/administrative staff (using online material/elearning software and digital tools)
  • Training materials will meet objectives of the targeted audiences/initiative including job aids and reference materials
  • Use various tools, resources, media design software and Learning Management Systems (LMS)
  • Identify evaluation tools to meet training objectives
  • Understand client needs through work flow analysis of various roles to aid in the preparation of training classes and content development
  • Meet with Clients to determine training requirements, for in class or online learning sessions/modules
  • Document Client requirement/scope, prepare estimated resource effort and timelines to full fill client request for training material
  • Prepare and complete User Acceptance training testing, obtain approvals
  • Review and prepare report with survey results
  • Set up system ID’s/accounts
  • Utilize IT ticketing system to triage support calls.
  • Work with team to maintain/revise common training material
  • Develop/revise training material products, including scripts, manuals and video sessions for classroom and electronic learning formats
  • Work closely with Information Services and other various teams across hospital for training needs of corporate systems
  • Prepare status reports, management updates, survey reports and support analysis.
  • Other material design duties as assigned

Qualifications/Skills

  • 2-5 years minimum experience
  • Experience preparing learning based materials and training approaches
  • Excellent time management skills
  • Work well independently
  • Experience with multimedia technology and authoring tools
  • Experience with corporate systems and applications such as Patient registration system, Electronic patient record (EPR/Sunnycare), CCIS, BMS, GRASP, e-discharge, Sovera, etc
  • Proficient in Powerpoint, excel, generating reports
  • Ability to work collaboratively within a team environment
  • Demonstrates strong trouble shooting ability
  • Strong speaking, communication and presentation skills
  • Strong computer skills, analytical, generate reports
  • Excellent communication and written skills (reports, briefing notes, presentations)
  • Strong organizational and problem solving skills
  • Familiarity with medical terminology
  • Experience in adult education and knowledge of principles, an asset
  • Adult teaching and training certification required
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