Account Manager

About ClearDent

ClearDent develops software and digital tools to help dentists manage all aspects of their practice, enabling them to focus on delivering exceptional oral care. For over 20 years, we’ve been an industry leader in streamlining and elevating oral healthcare for patients and doctors. As we begin to offer cloud solutions to clinics, hospitals, and operating theatres, we’re looking for flexible and creative talent to join our team and modernize dental offices across North America.

About the Role

ClearDent is looking for a driven and enthusiastic Account Manager to support and grow our customer relationships nationwide. You’ll be at the forefront of helping dentists and office managers unlock their full potential with ClearDent’s suite of value-added solutions. Motivated to sell and excited to win, you’ll educate customers on opportunities for greater profitability while collaborating closely with our Customer Support and Customer Success teams to ensure a seamless experience.

This is a full-time temporary position to cover a leave of absence — an exciting opportunity to make an impact and gain valuable experience with a leading dental software provider.

Responsibilities

• Develop new business with an assigned portfolio of customers through post-acquisition sales, including upgrades, additional licenses, new subscriptions, integration, modules, and partner products.
• Build and maintain strong client relationships by serving as a knowledgeable contact who can identify the root causes of customer concerns, manage product and performance expectations, and escalate issues to the appropriate departments.
• Become a reliable source for answers regarding product features, service scope, contractual obligations, billing inquiries, and new releases.
• Manage the sales pipeline with detailed, articulate notes on prospects and customer interactions within our CRM.
• Keeping detailed notes on prospect and customer interactions in CRM and other relevant business applications.
• Other duties may be required and assigned by the Manager.

What You Bring

• A minimum of two years of experience in software sales or dental sales is preferred.
• Present and attentive team player, embracing new ideas with plenty of patience
• Comfortable with technology, efficient computer skills, and familiar with Salesforce CRM.
• Understand the importance and the how of maintaining strict data integrity.
• Proficient English speaker with a knack for verbal and written communication.
• Dental or medical industry experience as an administrator or office manager is a nice-to-have!
• Access to a reliable vehicle and a willingness to travel occasionally.

What We Offer

• Competitive compensation.
• Excellent benefits focused on your health, dental, and career development.
• Flexible, hybrid work options including offices in Burnaby, BC, with support for remote work across Canada, particularly in Calgary, AB.
• Opportunities to give back through social initiatives, volunteering, and community building.

One Last Thing

We understand that the best candidates don’t always meet every requirement. If you’re a customer-focused, passionate problem-solver excited by the potential the dental industry has to offer, we’ll happily take a look at your application.

To Apply

This job posting will remain open until the position is filled. To apply, send us your resume and cover letter highlighting your skills – tell us what makes you special, and why you’d be an excellent fit for the ClearDent team!