Customer Service Representative - Retail

Richelieu Hardware is looking for an INTERNAL SALES REPRESENTATIVE for the Laval, QC office.

Reporting to the Sales Director (Retail Sales Department), your role will include, among other things, supporting the external sales force by providing administrative and operational support for all completed sales of goods and delivering quick and quality customer service to external and internal clients, including analyzing customer needs and offering our value-added solutions.

More specifically, the main responsibilities of the position are to:

• Respond to requests from existing and potential customers received by email and phone regarding sales.
• Process customer orders and ensure follow-up until delivery.
• Prepare quotes and send them to customers and Sales Representatives within the specified deadlines.
• Manage requests for returns of merchandise.
• Work closely with assigned territory representatives to achieve established goals.
• Perform internal administrative responsibilities such as sales sheets, quotes, and others.
• Apply the parameters defined by the company's customer service guide.
  
  

Requirements :

• Good knowledge of MS Office
• Good knowledge of imperial and metric measurements
• Bilingual (French and English)
  
  

The Ideal Candidate Is a Person Who…

• Who demonstrates rigor at work
• Having strong interpersonal and communication skills with strong abilities in sales and in learning new technologies
• With ease of expression
• Who is skilled in communication and teamwork.
• Well organized.Who has a good ability to manage priorities independently.
  
  

Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.

Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.

Our team – 3,000 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.

How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years!

What We Offer

• A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
• A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
• Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
• Competitive compensation: We offer competitive base compensation based on the market.
• Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
• Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
• Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
• Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.
  
  

Are you interested in this position? We invite you to visit our corporate website at https://www.richelieu.com/emplois to submit your

We thank all candidates for their interest, however, we will only communicate with candidates selected for the pre-selection process.

Note that the masculine is only used to lighten the text.