Customer Service Representative
Oatey Company
Date: 12 hours ago
City: Newmarket, Ontario
Contract type: Full time
Why Oatey?
Since 1916, Oatey has provided reliable, high-quality products for the residential and commercial plumbing industries, with a commitment to delivering quality, building trust and improving lives. Today, Oatey operates a comprehensive manufacturing and distribution network comprised of industry leading family of companies: Oatey, Cherne, Keeney, Quick Drain, Hercules, Dearborn, GF Thompson, William H. Harvey, Masters, Contact, Belanger, Lansas, and Durgo.
At Oatey, we're doing big things — and by joining us, you'll have the chance to do big things too. You can build a strong career in an innovative, inclusive, high-performance environment, with the confidence that your company cares — about you, our customers and our world. Ready to make an impact in a place where you matter?
Position Summary
The CSR I process orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Orders are handled through a variety of mechanisms from the time of entry through to shipment. The CSR I work in a team environment to accomplish Customer Service goals and objectives. Reports to Customer Service Supervisor.
Position Responsibilities
Knowledge and Experience
Required
Equal Opportunity Employer
The Oatey family of companies are an equal opportunity employer committed to Diversity, Equity, and Inclusion. We recruit, employ, promote, and offer competitive pay for all jobs without regard to race, color, creed, religion, sex, age, national origin, disability, sexual orientation, or any other characteristic protected by law.
Since 1916, Oatey has provided reliable, high-quality products for the residential and commercial plumbing industries, with a commitment to delivering quality, building trust and improving lives. Today, Oatey operates a comprehensive manufacturing and distribution network comprised of industry leading family of companies: Oatey, Cherne, Keeney, Quick Drain, Hercules, Dearborn, GF Thompson, William H. Harvey, Masters, Contact, Belanger, Lansas, and Durgo.
At Oatey, we're doing big things — and by joining us, you'll have the chance to do big things too. You can build a strong career in an innovative, inclusive, high-performance environment, with the confidence that your company cares — about you, our customers and our world. Ready to make an impact in a place where you matter?
Position Summary
The CSR I process orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Orders are handled through a variety of mechanisms from the time of entry through to shipment. The CSR I work in a team environment to accomplish Customer Service goals and objectives. Reports to Customer Service Supervisor.
Position Responsibilities
- Enter, proof, and edit customer orders and back-orders according to published policies and procedures to ensure accurate pricing, shipping, and customized text instructions. 84%*
- Record and process non-compliance issues through designated quality process. 1%
- Respond to customer order inquiries received from a variety of channels. 5%
- Coordinate problem resolution with internal partners and sales representative agencies. 5%
- Other duties as assigned. 5%
- Essential Job Functions
Knowledge and Experience
- One (1) to three (3) years prior customer service experience.
- Knowledge of commonly used customer service concepts, practices, and procedures.
- Microsoft Office proficiency.
- English language fluency in both oral and written form.
- Good oral and written communications skills.
- LEAN process orientation.
Required
- High School diploma or equivalent (GED) required.
- Undergraduate degree preferred
Equal Opportunity Employer
The Oatey family of companies are an equal opportunity employer committed to Diversity, Equity, and Inclusion. We recruit, employ, promote, and offer competitive pay for all jobs without regard to race, color, creed, religion, sex, age, national origin, disability, sexual orientation, or any other characteristic protected by law.
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