UX Lead

Momentum Financial Services is a leading provider of financial services in North America. For 40 years, we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Through our retail network of over 400 locations, known as Moneymart, Insta Cheques and the Cheque Cashing store, we provide access to cash and related products to help our customers achieve their goals.

Our highly skilled workforce puts customers first in everything we do. We serve 2 million people annually with diverse and innovative financial products such as loans, cheque cashing, money transfer and prepaid cards. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions.

GENERAL FUNCTION

The UX Lead will play a critical role in elevating Money Mart's digital customer experience by shaping, refining, and optimizing post-MVPl product iterations across web, mobile, and in­ branch applications. Reporting to the VP of Digital Growth & Innovation, this role will work across multiple cross-functional pods-including Acquisition, Customer Experience & Transformation, and others-to ensure that what is launched is not only functional, but also emotionally resonant, frictionless, and revenue-impacting.

This individual will lead a team of embedded designers, coaching them to deliver seamless and cohesive user experiences that drive engagement, satisfaction, and ultimately, sales growth. The UX Lead will act as a design thought partner across digital and business teams and ensure that customer insights are deeply integrated into the design and iteration process.

DUTIES/RESPONSIBILITIES

• UX Strategy & Vision
• Own and evolve the end-to-end UX strategy for key digital experiences, ensuring they align with customer expectations, business goals, and digital growth
• Establish design principles and frameworks that guide consistent, scalable, and accessible experiences across platforms.
• Driving Post-MVP Excellence
• Partner closely with Product, Engineering, and Pod Leads to take MVP1 launches and elevate them into deeply engaging, differentiated experiences.
• Lead iterative cycles of testing and optimization to refine MVP features based on user feedback, analytics, and behavioral insights.
• Define clear goals for enhancements that move the needle on conversion, retention, and satisfaction.
• Leadership of Embedded Designers
• Manage, mentor, and inspire a team of UX and product designers embedded within delivery pods.
• Guide designers to champion user needs while balancing business constraints and technical realities.
• Ensure design excellence and cross-pod cohesion through regular design reviews, shared practices, and strong knowledge-sharing rituals.
• Cross-Pod Collaboration & Delivery Enablement
• Work across pods to identify high-value UX opportunities and prioritize design efforts that will unlock sales and operational value.
• Serve as a connective tissue between pods, advocating for seamless cross-journey experiences and reducing design debt.
• Collaborate with UX research, analytics, and content strategy partners to deliver holistic experiences rooted in insights.
• Continuous Improvement & Customer Centricity
• Build feedback loops to continuously understand user behavior and pain points through qualitative and quantitative methods.
• Drive a culture of experimentation and learning through design sprints, usability testing, and rapid prototyping.
• Stay current on emerging UX trends, design tools, and competitive benchmarks to keep Money Mart's experiences modern and compelling.
  

EXPERIENCE

• 7+ years of UX/Product Design experience, including 2+ years leading design teams or initiatives in cross-functional environments.
• Proven success iterating on MVPs or launching post-MVP2+ experiences that improved customer satisfaction and business outcomes.
• Strong portfolio demonstrating customer-centered solutions and measurable impact.
• Deep expertise in design systems, interaction design, prototyping tools (e.g., Figma, Sketch), and agile delivery environments.
• Excellent communication and facilitation skills, with the ability to align diverse stakeholders around a vision.
• Experience in financial services, fintech, or consumer retail environments preferred.
  
  

Additional Information

All your information will be kept confidential according to EEO guidelines.

• Notice to Ontario Applicants – Momentum Financial Services Group is committed to accommodating applicants with disabilities up to the point of undue hardship during the recruitment, assessment, and selection process. If you are selected for an interview, please notify Momentum Financial Services Group if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, we will work with you to determine how to meet your needs.
  
  

Note to Internal Applicants: All internal applicants are required to notify current manager regarding interest in applying for this role.