Operations Manager

Hercules Cranes and Lifting Supplies is seeking an organized, resourceful, and hands-on Operations Manager to assist with day-to-day branch logistics, and customer service needs. This role is aimed at increasing operational agility and managing resources more efficiently during an evolving market and supply chain landscape. This is a critical support role designed to increase efficiency across the branch by streamlining order flow, coordinating inventory and supporting sales and service teams.

We offer a comprehensive compensation and benefits package that includes:

• Competitive wages (Depending on experience)
• Health & Wellness Incentive
• Full health and dental benefits (shared costs)
• RRSP matching program (after one year)
• Personal & Professional Development Opportunities
• Fun & engaging work environment
• Free parking

Principle Responsibilities

• Oversees activities directly related to production and services; schedule jobs and lead projects to ensure their successful completion

• Plans, directs and coordinates employees, preparing work schedules and assigning specific tasks

• Works with employees to support the branch goals and control expenses to stay within operational budget

• Track and report the status of open work orders, repairs, quotes, and jobs to ensure all deadlines and requirements are met

• Provides continuous leadership, coaching, goal setting, and planning

• Generate business through cold calls, site visits, and networking

• Motivate employees and maintain a positive work environment

• Ensure adequate staffing and scheduling to meet customer and company expectations

• Hold employees accountable for the quality of their work

• Communicate and enforce the company’s safety and quality policies, including all ISO 9001 and COR safety requirements

• Demonstrates a commitment to quality and safety by maintaining a clean, safe and organized department

Required knowledge and training

• A university/college degree preferably in Business Management or a related discipline, or a combination of a high school diploma and relevant work experience

• Previous management experience is required

• Excellent interpersonal skills

• Strong computer skills including Microsoft Office programs (Outlook, Word, and Excel)

• Strong attention to detail

• Must hold a valid driver’s license and be insurable

• Ability to safely lift 50 lbs. from floor level to waist level

• Ability to establish work priorities, meet deadlines, and follow procedures

• Ability to handle multiple tasks in a timely and efficient manner

• Strong communication skills, with the ability to interact professionally with customers and employees

• Proficiency with Microsoft Office Suite; experience with ERP/CRM software an asset

• Ability to work collaboratively with cross-functional teams

• Knowledge of rigging, lifting, or industrial equipment preferred but not required

• Legally entitled to work in Canada

Why Join Us?

We’re committed to building a high-performance team that operates with purpose, agility, and integrity. This role offers a great opportunity for someone who enjoys a supportive role behind the scenes, contributing to the branch’s success through reliable and proactive work.

The Hercules Group of Companies is a privately owned Canadian company, headquartered in Dartmouth, Nova Scotia. While Hercules Group of Companies has grown into a multitude of industrial sectors, Hercules Cranes and Lifting Supplies has been in operation since 1985. As Canada's largest and sole national rigging company, our core focus is to deliver top-tier securing, lifting, and rigging solutions that empower our customers to complete their tasks safely and efficiently.

As an employer, we focus on continually enhancing the skills and capabilities of our employees and pride ourselves for building and improving upon our cultures of safety and dedicated customer service.

Additional Notes:
Successful candidates must provide a driver’s abstract from the Department of Motor Vehicles, showing fewer than 6 demerit points in the past 3 years, and no criminal infractions or at-fault accidents (other than those already on file).

Successful candidates will be required to pass a criminal background check as a condition of employment.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.