Physician Navigator (Emergency Department)

Overview

The Physician Navigator works with Emergency Department physicians in an attempt to streamline and improve their workflow by removing non clinical tasks that physicians would normally perform while on shift. By assisting physicians in activities which are often clerical in nature, the physician navigator will:

• Improve the quality of patient experience
• Improve the efficiency of the physician
• Improve communication between members of the health care team (physicians, nurses, clerks
  
  

& consultants)

Core Competencies

• Working knowledge of computer software applications in a Microsoft Office environment required.
• Demonstrated commitment to client service and satisfaction required.
• Excellent interpersonal and listening skills required.
• Able to work as an effective team member.
• Able to remain calm and composed when dealing with difficult people or situations required.
• Strong communication, organizational, time management and problem solving skills required.
• Ability to work efficiently in a high-pressured environment with simultaneous demands required.
• Adheres to confidentiality policy for sensitive patient data and information.
  
  

Mental Demands

• Must understand appropriate “sequencing” of patient needswhile balancing physician workflow.
• Concentration required, listening and communicating effectively with internal and external clients to obtain information.
  
  

Education

• Completion of Grade 12 or recognized equivalent required.
• Enrollment in post-secondary education related to engineering or sciences preferred.
  
  

Qualifications

• Minimum of one (1) year related work experience required.
• Previous experience in a health care environment, specifically emergency services or urgent
  
  

care centers strongly preferred.

• Demonstrated ability to compile, organize, and disseminate patient information to key patient
  
  

care staff to support the identification of and adherence to pay for results indicators preferred.

• A strong understanding of metrics and key quality indicators related to pay for results.
• Demonstrates superior organizational skills
• Good work and attendance record required
• All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
• All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.
• All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.