Manager, Large Complex & Specialty Claims
Definity
Date: 8 hours ago
City: Calgary, Alberta
Contract type: Full time
Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
Large Complex and Specialty claims is a diverse group of the strongest technical claims minds sitting nationally and supporting every area of the Claims operation. LC&S shapes and articulates the Definity philosophy of reserving, litigation and coverage interpretation. As the Manager of our Property group you will provide technical direction on the most complex and challenging files, regularly this role meets with our senior leadership to provide briefings on claims matters, interacts closely Enterprise wide with Actuary, Commercial Insurance, Personal Insurance, Finance, Reinsurance and Governance and externally with our broker partners. In this role the Manager of the LC&S team works to deliver exceptional customer service, outstanding results through development of training programs, litigation strategy and legal vendor management, development of processes and acutely precise claims adjusting. This role is an innovative touch point to the most challenging aspects of Claims. Reporting to the Director, Large Complex & Specialty Claims, you are a senior claims professional with a track record of progressively challenging assignments. You are motivated by a challenge and strive to continually push the boundaries of your leadership experience and personal learnings. You actively support change, seek to improve and challenge the status quo. You have managed a senior adjusting team and are familiar with a portfolio of complex matters. You are comfortable leading a diverse group through a hybrid environment responsible for the most complex and difficult claims. You are comfortable working with autonomy but have a keen sense of team and are willing to assist others and are comfortable coaching and mentoring staff. You have a desire to work at the pinnacle of the adjusting experience, on a high-performance team.
Specific Responsibilities:
Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.
What's in it for you?
Go ahead and expect a lot — you deserve it.
It's better here — but don't take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].
Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
Large Complex and Specialty claims is a diverse group of the strongest technical claims minds sitting nationally and supporting every area of the Claims operation. LC&S shapes and articulates the Definity philosophy of reserving, litigation and coverage interpretation. As the Manager of our Property group you will provide technical direction on the most complex and challenging files, regularly this role meets with our senior leadership to provide briefings on claims matters, interacts closely Enterprise wide with Actuary, Commercial Insurance, Personal Insurance, Finance, Reinsurance and Governance and externally with our broker partners. In this role the Manager of the LC&S team works to deliver exceptional customer service, outstanding results through development of training programs, litigation strategy and legal vendor management, development of processes and acutely precise claims adjusting. This role is an innovative touch point to the most challenging aspects of Claims. Reporting to the Director, Large Complex & Specialty Claims, you are a senior claims professional with a track record of progressively challenging assignments. You are motivated by a challenge and strive to continually push the boundaries of your leadership experience and personal learnings. You actively support change, seek to improve and challenge the status quo. You have managed a senior adjusting team and are familiar with a portfolio of complex matters. You are comfortable leading a diverse group through a hybrid environment responsible for the most complex and difficult claims. You are comfortable working with autonomy but have a keen sense of team and are willing to assist others and are comfortable coaching and mentoring staff. You have a desire to work at the pinnacle of the adjusting experience, on a high-performance team.
Specific Responsibilities:
- Manage a team of 10 – 12 adjusters
- Chair the Property segment of the Large Loss Committee / actively participate in all Committees
- Coach and Mentor staff.
- Provide technical direction.
- Engage all stakeholders in the effective management of a claim including underwriting, reinsurance, actuary and senior leadership.
- Ensure appropriate governance.
- Conduct quality assurance audits of our Claims staff, vendors and brokers.
- Assist in training and providing technical support to team members.
- Lead change.
- Professional, friendly and courteous in all interactions, whether with customers, co-workers or vendors.
- A desire to work at the pinnacle of the adjusting experience in a high performance team.
- Strong industry relationships with colleagues at other carriers, vendors and brokers.
- Perform well in a busy operation and remain calm under pressure.
- Strive to continually push the boundaries of your adjusting experience and personal learnings.
- Team player adaptable to a changing environment.
- Strong written and verbal communication skills.
- Ability to work independently
- University degree in any discipline or a 2 year college diploma from a provincially recognized and funded community college or fully completed CIP designation.
- A minimum of 10 years general claims handling experience.
- A minimum of 8 years claims leadership experience.
- A demonstrated history of change management.
- Experience with large Commercial losses.
- Experience coaching and mentoring junior staff.
- Strong interpersonal skills.
- Strong communication skills.
- Proficient in MS Office and strong computer skills.
Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.
What's in it for you?
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Go ahead and expect a lot — you deserve it.
It's better here — but don't take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].
Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).
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