Operations Coordinator
Bolt
Date: 8 hours ago
City: Toronto, Ontario
Contract type: Full time
We are looking for a sharp, highly organised Operations Coordinator to support our Canada ride-hailing operations. Let's build the future of transport together!
About Us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About The Role
As an Operations Coordinator, you will be executing operational functions and partner-facing initiatives to ensure a consistent quality of service, partner satisfaction, scalability, and support across the growing network of partners all around Canada. You will be working closely with a high-performing team along with the Team Lead and/or Operations Manager.
Main tasks and responsibilities:
Why you’ll love it here:
About Us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About The Role
As an Operations Coordinator, you will be executing operational functions and partner-facing initiatives to ensure a consistent quality of service, partner satisfaction, scalability, and support across the growing network of partners all around Canada. You will be working closely with a high-performing team along with the Team Lead and/or Operations Manager.
Main tasks and responsibilities:
- Onboard and train new drivers to Hopp's platform.
- Travel on an ad hoc basis to onboard new drivers around Ontario cities.
- Verify, maintain, organise and audit driver and vehicle documentation.
- Be an ambassador for Hopp and coach partners to improve their performance.
- Work with headquarters to improve existing processes.
- You are sociable and have excellent communication skills. You can easily network with people from all backgrounds.
- You are dynamic and enjoy solving problems quickly and efficiently.
- You have strong prioritization skills, allowing you to act with the main objective always in mind.
- You are organized and deliver in a timely manner.
- You are fully proficient in English (French would be considered as asset).
Why you’ll love it here:
- Play a direct role in shaping the future of mobility.
- Work in fast-moving autonomous teams with some of the smartest people in the world.
- Accelerate your professional growth with unique career opportunities.
- Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
- Get a rewarding salary and stock option package that lets you focus on doing your best work.
- Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.
- Take care of your physical and mental health with our wellness perks.
- Some perks may differ depending on your location and role.
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