Field Service Mgr (Civil/I&R/QA)

Join Our Team as a Telecommunication Field Service Manager at America Fujikura Limited (AFL)

Are you ready to take your career to the next level with a leading company in the telecommunications industry? America Fujikura Limited (AFL) is on the hunt for dynamic, customer-focused Telecommunication Field Service Manager to join our Canadian Operations. This is your opportunity to make an impact while working with cutting-edge technology and offering essential services that keep our customers connected to the future.

Job Description

The Field Service Manager's primary responsibility is to efficiently oversee and lead a team of Field Service Technicians within a specified geographic region. Safety is paramount in this role, with the Field Service Manager being accountable for guiding, nurturing, and inspiring their team to maintain safe and efficient operations. This position also involves a particular emphasis on performance management, involving tasks such as problem-solving and value creation, which are crucial elements in enhancing overall performance.

What You'll Do

• Ensure quality of service, customer experience, and community engagement within supported areas.
• Manage and direct the activities of technicians to ensure compliance with established processes and procedures.
• Ensure that services offered meet customer expectations and align with organizational goals.
• Take responsibility for overall customer satisfaction and act as an ambassador of AFL.
• Identify and resolve roadblocks and escalate issues to ensure timely resolution.
• Interpret and ensure compliance with policies and address disciplinary matters when required, with a specific emphasis on performance management, mentoring, and coaching.
• Ensure on-site adherence to Health and Safety regulations and procedures, including auditing safety plans, team member training, external resource monitoring and communication, equipment inspection, and regular site/field inspections.
• Conduct frequent quality assurance audits to ensure strict adherence to AFL and client standards.
• Conduct ongoing quality checks of performance and conduct regular site visits to meet with the crew. Ensure a minimum of 12 site visits per day to maintain standards and offer support and feedback directly on-site.
• Cultivate strong relationships within the team and uphold a nurturing work environment, actively fostering an engaging and motivating culture of high performance - emphasize the importance of recognition and encourage team-building activities.
• Maintain confidentiality of sensitive information to protect organizational values.
• Perform other administrative and miscellaneous duties as requested or assigned.
• The ideal candidate will excel at taking ownership of tasks, fulfilling requests, and seeking opportunities to add value to job accomplishments.
  
  

Required Skills

• Leadership: Ability to lead and develop others, provide ongoing feedback, and create learning opportunities.
• Flexibility: Openness to change, adaptability to new information and unexpected obstacles.
• Detail-oriented: Excellent attention to detail and ability to follow through on assigned tasks.
• Independence: Capability to work well with limited supervision.
• Analytical Thinking/Problem Solving: Proficiency in complex reasoning and analysis.
• Results-focused: Driven to achieve goals and targets.
• Interpersonal skills: Ability to collaborate, maintain effective relationships, and communicate clearly at all levels of the business.
• Adaptability: Capability to work in a fast-paced environment, handle various situations, and prioritize multiple work assignments simultaneously.
  
  

What We Are Looking For

• Minimum of 3 years of technology industry experience.
• At least 3 years of experience of managing large teams.
• Proficiency in using MS Office suite (Excel, PowerPoint, Word, and Outlook).
• Bachelor’s degree or equivalent experience.
• Preferred degree: Technology, Engineering, Telecommunications, or Management.
  
  

Working Conditions

• Combination of field and office environment.
• Shifts work (day, evening, weekends and statutory holidays) as assigned.
• Working from the office for two days per week, with the remaining three days dedicated to conducting site visits.
• Travel may be required on a limited basis.
  
  

Why AFL? AFL is a global leader in the telecommunications industry, providing cutting-edge network technology and solutions to customers around the world. At AFL, we’re committed to diversity and inclusion, recognizing that our team members’ unique contributions help us provide superior service and create better solutions. We provide best-in-class training to ensure you have everything you need to succeed and grow.

Additional Perks

• Competitive pay system
• Annual merit increases
• Thriving work sites with continued employment even through the winter months.
• Excellent training and professional development opportunities
• A supportive and diverse team environment
• Opportunity to work in a dynamic, rapidly changing industry.
  
  

Ready to Join Us? If you’re passionate about customer service, technology, and telecommunications, we want to hear from you! AFL offers you the chance to grow your career with a leader in the field while being part of a team that values innovation, safety, and continuous learning.

We welcome diversity and encourage individuals of all backgrounds to apply!

We provide reasonable accommodations for individuals with disabilities. If you need accommodations during the application process, contact [email protected]. We are an equal opportunity employer and value diversity, not discriminating based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability