Claims Recovery Manager
Sagen
Date: 11 hours ago
City: Oakville, Ontario
Contract type: Full time
We’re Sagen
Sagen is Canada’s leading private mortgage insurance company making home ownership more accessible to first time homebuyers. For the past 30 years we have been focused on being the most trusted partner for lenders and brokers.
Our expertise in superior customer service, thought leadership, and industry knowledge has allowed us to be a driving force for our most important stakeholder, our valued customers. Our best-in-class team across the country work tirelessly to make every deal the most important deal. We are 100% Canadian-owned and believe in helping all Canadians achieve their dream of homeownership.
Sagen’s collaborative culture inspires our people to be authentic and curious while pursuing excellence in what they do.
Ready to make an impact?
Reporting to the VP, Loss Mitigation, the Recovery Manager will be responsible for leading and facilitating the execution of Sagen’s collection and post claim litigation strategy within the Loss Mitigation function.
Here is where you will be focusing to ensure your success.
Claim Recovery Management
What's In It for you!
At Sagen we understand that your health and financial well-being are equally important and offer a total rewards package that includes competitive compensation, annual performance bonus, medical and dental benefits, company funded pension plan, matching RRSP, TFSA and/or Non-registered Savings Plans, work from anywhere days, and an environment that creates a sense of belonging to inspire you to be your very best.
Ready to join Sagen
At Sagen, we are committed to building a diverse and inclusive workplace, as evidenced by our partnerships with the Canadian Centre for Diversity and Inclusion (CCDI) and Black Mentorship Inc. We strive to create a sense of belonging where all employees, from every background and ability, are welcomed, respected, and empowered to be their authentic selves.
Throughout the selection and hiring process, we encourage candidates to request accommodation to meet their individual needs.
Sagen is Canada’s leading private mortgage insurance company making home ownership more accessible to first time homebuyers. For the past 30 years we have been focused on being the most trusted partner for lenders and brokers.
Our expertise in superior customer service, thought leadership, and industry knowledge has allowed us to be a driving force for our most important stakeholder, our valued customers. Our best-in-class team across the country work tirelessly to make every deal the most important deal. We are 100% Canadian-owned and believe in helping all Canadians achieve their dream of homeownership.
Sagen’s collaborative culture inspires our people to be authentic and curious while pursuing excellence in what they do.
Ready to make an impact?
Reporting to the VP, Loss Mitigation, the Recovery Manager will be responsible for leading and facilitating the execution of Sagen’s collection and post claim litigation strategy within the Loss Mitigation function.
Here is where you will be focusing to ensure your success.
Claim Recovery Management
- Manage the day-to-day operations of all recovery related processes including judgement enforcement, proof of claim filings on bankruptcies, file outsourcing, remittance and invoice processing.
- Provide leadership and guidance to the Loss Mitigation team regarding all recovery and enforcement related initiatives.
- Manage all settlement negotiations and payment arrangements with borrowers and law firms.
- Cultivate strong partnerships with key lenders to collaborate on recovery efforts, review and manage lender escalations, and keep up to date with industry best practice related to collection and recoveries.
- Maintain relationships with third parties, including recovery management companies, collection agencies, and law firms to discuss optimal recovery solutions and negotiate settlement terms.
- Provide oversight to collection agencies while monitoring performance and ensuring accountability on all collection files.
- Develop and design optimal workflows as part of the DMS modernization initiative to streamline processing, increase automation and enhance overall governance of the recovery process.
- Perform ongoing workflow reviews to ensure recovery and enforcement process continue to be optimal and effective.
- Collaborate with the VP, Loss Mitigation and the legal team to identify and recommend opportunities to initiate legal action to recover funds.
- In consultation with external legal counsel, lead all post claim litigation cases and act as a Sagen representative for court examinations and trials.
- Track 3rd party recovery performance, analyze data to identify trends and areas for improvement, and generate reports for senior management detailing recovery progress and potential opportunities.
- Ensure all recovery activities adhere to relevant insurance regulations, legal guidelines, and company policies.
- University or college degree.
- Minimum 5 years claims/credit collection experience.
- Proven experience in developing effective process workflows to streamline and increase efficiency.
- In-depth knowledge of Federal and Provincial collection laws, Bankruptcy and Insolvency Act and Lender specific credit/collection policies and procedures.
- Excellent oral and written communication skills, with experience in negotiating, influencing and having difficult conversations to resolve issues.
- Ability to effectively work independently and make sound decisions.
- Strong interpersonal skills enabling the incumbent to work effectively within a team environment.
- Demonstrated analytical and problem-solving skills.
- Proven experience in analyzing data to understand issues and trends.
- Ability to prioritize and multi-task to ensure the needs of the business are being met.
- Working knowledge of the various department and company databases and Microsoft Office software/programs.
What's In It for you!
At Sagen we understand that your health and financial well-being are equally important and offer a total rewards package that includes competitive compensation, annual performance bonus, medical and dental benefits, company funded pension plan, matching RRSP, TFSA and/or Non-registered Savings Plans, work from anywhere days, and an environment that creates a sense of belonging to inspire you to be your very best.
Ready to join Sagen
At Sagen, we are committed to building a diverse and inclusive workplace, as evidenced by our partnerships with the Canadian Centre for Diversity and Inclusion (CCDI) and Black Mentorship Inc. We strive to create a sense of belonging where all employees, from every background and ability, are welcomed, respected, and empowered to be their authentic selves.
Throughout the selection and hiring process, we encourage candidates to request accommodation to meet their individual needs.
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