Field Service Technician

NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Service Technician to join our team Onsite based in the Toronto, ON, Canada.

Position Overview: Provide Field Service Support across various offices in and around the Toronto Pearson Airport. Looking for an experienced Field Service/ Desktop Support Technician with 5+ years of relevant experience.

Job Description:

• Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers.
• Update and resolve tickets in a timely manner to achieve Service Levels.
• Identifies potential issues that could adversely impact end user experience and takes corrective action.
• Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
• May respond to calls after normal business hours per leader instructions.
• Work may require discretion and independent judgment for non-routine matters; however, the primary focus of work activity is predominately routine.
Make policy recommendations to their managers and be an escalation point for less experienced team members

Basic Qualifications:

• 5+ years of Desktop Support / Desktop Management / Desktop Administration experience.
• 5+ years of experience with Wintel / Windows Operating System environments.
• Must have strong Client Service skills.
• Must have a Drivers License and access to your own vehicle.
• Must have the ability to support various office locations near the Toronto Pearson Airport.
• Must be able to work flexible hours - sites are open 6am-7pm, 7 days a week and Techs work 40 hours/week.
Ability to physically perform general office requirements

Education Requirements:

• High School Diploma or equivalent required - Undergraduate degree or some college coursework preferred.
A+ desktop or equivalent skill set is required - Additional certifications for various hardware platforms may be considered an asset

About NTT DATA: Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this Onsite role is $35.00 - $38.00/hour CAD. This range reflects the minimum and maximum target compensation for the position across all locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits .

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here