Bilingual Elite Travel Advisor (Remote) Cantonese or Mandarin Preferred

Elite Travel Advisor (Remote – Ontario Residents Only)

Starting at $22.00/hr | Full-Time | Permanent | Work-from-Home

Do you have experience in the Travel, Airline, or Hospitality industry and a passion for delivering exceptional guest service? Are you looking to grow your career with a company that values work-life balance, promotes from within, and welcomes your ideas? If so, Aspire Lifestyles invites you to join our extraordinary team!

Why Aspire Lifestyles?

We are a global leader and pioneer in the concierge industry with nearly 30 years of experience. As part of our team, you’ll enjoy the stability of a world-class organization without the pressure of commission-based sales or building your own clientele.

What We Offer

• Remote work – from the comfort of your home
• Starting wage: $22.00/hour
• Full-time, 8-hour shifts (up to 40 hours/week)
• Permanent position
• Comprehensive benefits (after 30 days), including:
• Dental, vision, and extended health care
• RRSP with company match
• Paid time off
• Paid training
• Career advancement opportunities
  
  

Key Responsibilities

• Handle travel-related requests for a high-profile client via phone
• Research, plan, and book customized domestic and international travel (flights, hotels, car rentals)
• Assist with travel changes, cancellations, and rebookings
• Provide expert guidance on exclusive member benefits and rewards
• Troubleshoot issues related to the travel website and guide users through navigation
• De-escalate and resolve customer concerns with professionalism and empathy
  
  

What You Bring

• A passion for delivering outstanding customer experiences
• Strong geographical and travel knowledge (professional or personal)
• Proficiency in navigating multiple systems and online tools
• Ability to thrive in a fast-paced, structured call center environment
• Excellent verbal and written communication skills
  
  

Requirements

• Must be a resident of Ontario, Canada
• Must be available for full-time work, including afternoons and weekends
• GDS experience is required
• TICO certification require (with a willingness to obtain within 3 months of employment)
• 2+ years of customer service experience, preferably in travel or hospitality
• 1+ year of call center experience
• 1+ year of travel industry experience
• High school diploma or equivalent (Travel & Tourism diploma preferred)
• Ability to pass a background check
• Must be fluent in Cantonese or Mandarin
  
  

Work-from-Home Requirements

• Private, distraction-free home office with a lockable door
• Wired high-speed internet (minimum 25 Mbps download / 5 Mbps upload)
• No satellite internet; Wi-Fi not permitted
• Smartphone with the latest operating system
  
  

Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.