Operations Engineer - Identity and Access Management (IAM)

Job Description

DXC Technology (NYSE: DXC) empowers global companies to operate their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Many of the world’s largest companies and public sector organizations trust DXC to deliver exceptional service across the Enterprise Technology Stack, driving performance, competitiveness, and customer experience. Discover more about our commitment to excellence for customers and colleagues at DXC.com.

At DXC, we harness the power of technology to deliver essential IT services that help our clients modernize operations and drive innovation across their entire IT infrastructure. Our services span the Enterprise Technology Stack and include business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace solutions

Job Description Summary

DXC Security Delivery’s Digital Identity team is seeking an experienced Operations Engineer to support our Identity and Access Management (IAM) delivery organization. This role focuses on the operational stability, maintenance, and continuous improvement of IAM platforms. The ideal candidate will have 3–5 years of experience in IAM operations and support, with strong troubleshooting skills, systems administration knowledge, and a working understanding of IAM concepts and technologies. The role requires a proactive, detail-oriented individual capable of maintaining enterprise IAM systems in dynamic and distributed environments.

Essential Job Functions

• Monitor and maintain the health and performance of IAM systems and services, ensuring high availability and reliability
• Perform daily operational tasks such as account provisioning, deprovisioning, certification campaign support, and access review tracking
• Troubleshoot and resolve IAM-related issues, including access failures, sync errors, and system outages
• Support patching, upgrades, and configuration changes in IAM technologies
• Coordinate with engineering and development teams to implement fixes and enhancements in IAM solutions
• Maintain monitoring, alerting, and logging solutions for IAM infrastructure using enterprise tools
• Generate regular operational reports and metrics related to user activity, access events, and system health
• Document operational procedures, troubleshooting guides, and runbooks for IAM platforms
• Support ITIL processes such as Incident, Problem, and Change Management as part of a structured support model
• Collaborate with internal and external stakeholders to address issues and fulfill service requests in a timely manner
• Participate in on-call rotations or after-hours support as needed to maintain service continuity
  
  

Qualifications

• 3–5 years of experience in IAM operations, systems administration, or IT support roles
• Familiarity with scripting (PowerShell, Shell, or Python) to support automation of operational tasks
• Proficient in troubleshooting access control issues across platforms including Windows, Linux, and cloud services
• Strong understanding of identity lifecycle processes and access governance principles
• Experience working in ITIL-driven environments; knowledge of incident, change, and problem management practices
• Excellent documentation and communication skills, with the ability to communicate clearly to both technical and business audiences
• Capable of identifying patterns in recurring incidents and contributing to root cause analysis and problem resolution
• Familiarity with ticketing systems such as ServiceNow and monitoring tools like Splunk or Dynatrace
• Strong analytical thinking and a methodical approach to problem-solving
  
  

Ideal Candidate Attributes

• Self-motivated and dependable, with a strong sense of ownership and accountability
• Thrives in operational roles with a focus on system stability and support excellence
• Comfortable working independently and as part of a distributed team
• Proactive, detail-oriented, and able to manage multiple concurrent priorities effectively
• Committed to continuous learning and staying current with IAM and security operations trends
  
  

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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