Director of Service Delivery

Open Door Group (ODG), a trailblazing non-profit organization serving communities across Canada is looking for a dedicated Director of Service Delivery to join our team.

About the Role

Open Door Group provides free employment services for everyone, building communities that are diverse, inclusive, accessible for everyone to thrive. We support individuals in achieving personal success through meaningful employment and community connections.

The Director, Service Delivery ensures operational excellence through effective team leadership, the provision of expertise, and leadership of service delivery across the organization. Reporting to the Chief Operating Officer, this position is responsible for developing and executing comprehensive strategies and activities to support successful service delivery and outcomes for clients and key stakeholders.

This role is responsible for overseeing all service delivery in the Kamloops-Thompson area, including Chase, as well as virtual services for the full interior region.

Responsibilities

• Leadership: This role is responsible for developing and implementing strategies that motivate and engage employees, while building cohesive, high-functioning teams. You will coach and support a team of direct reports, set performance standards, track success metrics, and use data to continuously improve the employee experience.
• Service Delivery Leadership: This role sets the vision for service delivery in alignment with organizational goals and funder expectations, while driving operational excellence and strategic planning.
• Stakeholder Engagement & Development: This role is responsible for strengthening partnerships with service delivery agencies, government stakeholders, and community organizations to advance organizational and funder goals.

Please see the full job description for a detailed description of the responsibilities included in this position. Full posting and job description are available here: Join Our Team - Open Door Group

Qualifications

• Bachelor’s degree in Business Administration, Social Science, or similar.
• 7-10 years’ recent, relevant experience.

Required Skills

• Service Delivery & Community Engagement: Proven experience delivering direct employment services to individuals facing barriers to employment.
• Equity, Inclusion & Cultural Competence: An understanding of global IDEA challenges, best practices, trends and legislation in different geographies and cultures.
• Communication & Interpersonal Skills: Excellent interpersonal skills with the ability to work collaboratively and diplomatically with colleagues, government officials, and community stakeholders.
• Strategic Thinking, Planning & Problem Solving: Strong analytical, planning, and organizational skills with a focus on results.

Preferred Skills

• Demonstrated success in leading high-performing teams within a service delivery environment.
• Experience developing and implementing community-based programs or services.
• Strong presentation skills, with comfort speaking to large groups both in-person and virtually.
• Proven ability to manage complex projects and programs, balance multiple priorities, and deliver high-quality results on time.

Pay range and compensation package

This position has a salary range of $92,702 to $127,464, commensurate with qualifications and experience.

Why Open Door Group?

Champion of Great Workplaces: ODG proudly holds the title of one of Canada's Certified Great Places to Work, fostering a culture of compassion and authenticity. Join a team that values your unique contribution and believes in the boundless potential of every individual.

Competitive Compensation and Benefits: As a Certified Living Wage Employer, ODG is committed to offering more than just a job. Enjoy a comprehensive 100% employer-paid benefits package and enrollment in the Municipal Pension Plan. Your well-being matters, and we provide an Employee and Family Assistance program to support you.

Community Impact: Be part of an organization that goes beyond the conventional, providing tailored employment services to build strong workforce ecosystems and thriving communities. Your work will directly contribute to the social and economic well-being of the community.

Our Commitment to Inclusive Hiring

Open Door Group values diversity and is committed to providing an inclusive work environment. We are looking for qualified individuals who represent, at all job levels, the diversity of the people we serve and encourage applications from Indigenous peoples, individuals of all genders and sexual orientation, origin and ethnic affiliations, disability, age, and religion.

We strive to ensure an accessible experience for candidates. If you require an alternative method to submit your application, please contact us toll-free at 1 866 377 3670 and ask to speak with an HR representative, or you can email us at [email protected]

Only short-listed candidates will be contacted. Thank you for your interest in joining the Open Door Group team!