Back Office Processing Agent

Who are we?

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives and is committed to doing well by doing good.

As part of our Student Lending Operations Team, you will support over 1.5 million borrowers across Canada through the student loan life cycle. You will be a dynamic addition working with our diverse team who liaisons between students, government, schools and financial institutions across the globe.

You will be the key point of contact with any follow ups with financial institutes, government or schools in regard to any borrower file and applications, attention to detail is imperative, as well as superior written and verbal communication skills.

What will you contribute?

Responsible for Processing repayment assistance requests received from student loan borrowers, Financial Institutions and the Federal/Provincial student loan programs. The Repayment Assistant (RAP) Analyst will achieve and strive to exceed both the productivity and accuracy standards pre-determined within the RAS department. This is done by completing daily Student Lending tracking while processing Rap applications within the defined standards for each specific program to ensure that all Service Levels are adhered to and applications are processed in a timely and accurate manner.

In addition, you will be verifying through various servicing systems that the borrower qualifies for these programs by successfully identifying and examining any exceptions or other anomalies on the document or within the servicing systems and presenting all exceptions for remediation. The role entails using both the IR and RAP adjudication models to determine program eligibility for student loan borrowers. This is done by using various servicing systems/tools to assist with the adjudication process. Side by side training will be provided.

Required Experience:

Exceptional communication skill set, both written and verbal.

High attention to detail is required in order to verify any discrepancies to the document.

Ability to visually validate within the servicing systems that all pertinent information has been entered correctly, while maintaining productivity standards.

Meet or exceed productivity standards while maintaining high quality standards.

Excellent keyboarding skills, with the ability to successful maintain high quality standards.

Advance Windows and MS Office skills with the ability to navigate through multiple windows while maintaining high accuracy and quality.

Demonstrated ability to exercise appropriate analytical and judgment skills when dealing with moderate to complex procedures and situations when dealing with customers.

Excellent time management skills, with the ability to adapt to an ever-changing environment.

Basic to intermediate mathematical skills would be preferred.

Must have a demonstrated satisfactory work performance and attendance history.

Special Requirements:

Flexible and available within business hours: Monday to Friday schedule (7:30 am to 6 pm)

Overtime available on Saturdays during peak times.

Location

This job will be on site at our 5995 Avebury Rd, Mississauga, ON office

Additional Requirements:

Meets benchmark requirement for candidate screening including online cognitive aptitude assessment as well as ability to complete background checks including Credit, Criminal, and Public Safety Verification.

Please note, this job has access to Protected B data and as a result the successful applicant will require their Personal Enhanced Reliability Check (PERC) clearance, prior to commencing work, thus Will be required to submit fingerprints to the RCMP for the Government Reliability Clearance.

Finastra is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). We will accommodate applicants' needs upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received related to accommodation will be addressed confidentially.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

· Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

· Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.

· Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

· ESG: Benefit from paid time off for volunteering and donation matching.

· DEI : Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

· Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

· Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

• Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!

Finastra is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). We will accommodate applicants' needs upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received related to accommodation will be addressed confidentially.