IT Team Lead
Eddyfi Technologies
Date: 13 hours ago
City: Quebec City, Quebec
Contract type: Full time
Eddyfi Technologies offre un portfolio diversifié d’appareils d’inspection non destructifs tels que des sondes, appareils et logiciels pour l’inspection de composantes critiques dans des industries-clés, notamment dans l’industrie pétrolière, aérospatiale et nucléaire. Par son esprit entrepreneurial, sa passion pour la science et la technologie, et en positionnant le client au cœur de nos préoccupations, Eddyfi Technologies œuvre dans plus de 110 pays et emploie plus de 600 personnes. Eddyfi Technologies comporte actuellement 13 centres d’excellence et bureaux de ventes partout autour du monde, tous composés exclusivement d’experts en contrôle non destructif.
Become EDDYFIER, are you interested?
Join a world-renowned company that pushes the boundaries of technology to support the essential sectors the world depends on every day. We ensure reliability and security by protecting critical infrastructures and assets globally, thus helping to preserve the planet and save lives.
Our values
You will be responsible for leading the management and development of an international IT team while driving the transformation of our work environment towards greater modernity and automation through the Microsoft 365 suite. Your goal will be to optimize the user experience by deploying ITIL best practices, streamlining tools, and implementing automation and artificial intelligence projects.
You will work closely with the infrastructure and cybersecurity teams to contribute to IT architecture decisions and define the technology roadmap, while ensuring service governance, vendor management, and financial oversight. This role will allow you to combine leadership, innovation, and operational management within a dynamic and international environment.
If you are a pragmatic leader, curious and passionate about digital transformation, this opportunity is made for you.
As Digital Workplace Manager, You Will Have To
Team Leadership & Service Quality
We are a fast-growing international high-tech company offering non-destructive testing solutions for inspecting critical components. Every day, we develop, produce, and market sensors, probes, robotic solutions, etc., as well as the necessary operating software. Our instruments are used in a variety of industries, including oil and gas, aerospace, and nuclear industries.
Would you like to learn more about our company and our parent company, Previan? Check out this video from our president, Martin Thériault: https://www.youtube.com/watch?v=DAI9pgmJk8I
At Eddyfi Technologies, diversity enriches our culture and drives innovation. We value an inclusive environment and welcome applications from all backgrounds. Joining Eddyfi Technologies means becoming part of a team that celebrates diversity and builds a better future.
All positions based in Quebec require proficiency in French, both written and spoken. Additionally, functional skills in English are required to meet the needs of our offices and clients internationally. For all our offices worldwide, certain positions may be subject to background checks, including credit, criminal, and employment history verification.
Avantages et bénéfices
Become EDDYFIER, are you interested?
Join a world-renowned company that pushes the boundaries of technology to support the essential sectors the world depends on every day. We ensure reliability and security by protecting critical infrastructures and assets globally, thus helping to preserve the planet and save lives.
Our values
- Innovate with a clear purpose
- Prioritize our customers
- Ensure reliability and accountability
- Stay united to be stronger
- Collaborating with experts dedicated to innovation and excellence in a dynamic environment.
- Becoming part of an organization that values commitment, initiative, and collaboration to help achieve common goals.
- Joining a rapidly expanding company offering long-term development and success opportunities.
- Contributing to meaningful projects that create a lasting impact.
You will be responsible for leading the management and development of an international IT team while driving the transformation of our work environment towards greater modernity and automation through the Microsoft 365 suite. Your goal will be to optimize the user experience by deploying ITIL best practices, streamlining tools, and implementing automation and artificial intelligence projects.
You will work closely with the infrastructure and cybersecurity teams to contribute to IT architecture decisions and define the technology roadmap, while ensuring service governance, vendor management, and financial oversight. This role will allow you to combine leadership, innovation, and operational management within a dynamic and international environment.
If you are a pragmatic leader, curious and passionate about digital transformation, this opportunity is made for you.
As Digital Workplace Manager, You Will Have To
Team Leadership & Service Quality
- Manage and develop IT support teams across multiple countries, ensuring consistent service quality and high levels of operational performance.
- Define team objectives, monitor key performance indicators (KPIs), and foster a user-centric support culture.
- Lead the deployment and governance of Microsoft solutions (Office Suite, Copilot, Endpoint Manager, Intune, Defender, Viva, etc.).
- Ensure compliance with security policies, regulatory standards, and user adoption strategies.
- Identify, test, and scale support solutions based on automation and artificial intelligence (virtual agents, self-service portals, proactive monitoring, etc.).
- Promote an "automation-first" mindset to optimize efficiency and reduce manual interventions.
- Design, implement, and oversee ITIL-based processes (incident, problem, change, request, knowledge).
- Drive continuous improvement initiatives, internal audits, and service reviews.
- Act as a trusted partner to business units, understanding their needs and ensuring IT services effectively support them.
- Organize regular coordination meetings and implement feedback loops.
- Supervise and evaluate IT service providers and solution vendors.
- Manage performance, contracts, and escalation procedures.
- Contribute to IT architectural decisions, particularly in areas affecting the digital work environment and user experience.
- Participate in solution evaluations and help define future technology strategies.
- Develop, manage, and track the IT support budget (OPEX/CAPEX), including tools, licenses, and third-party services.
- Ensure cost optimization, accurate forecasting, and alignment with business priorities.
- Minimum of 5 years of experience managing IT support teams.
- Deep expertise in Microsoft 365 technologies and digital workplace design.
- Advanced proficiency in English, both spoken and written, due to the management of an international English-speaking team and business units located in English-speaking countries.
- Experience with integrating artificial intelligence (AI) and automation tools in a user support context is an asset.
- Solid understanding of IT architectures and ability to assess technical solutions.
- Proficient in budget management, cost tracking, and financial reporting in an IT environment.
- Excellent communication and influencing skills, with the ability to engage effectively with diverse and multicultural stakeholders.
We are a fast-growing international high-tech company offering non-destructive testing solutions for inspecting critical components. Every day, we develop, produce, and market sensors, probes, robotic solutions, etc., as well as the necessary operating software. Our instruments are used in a variety of industries, including oil and gas, aerospace, and nuclear industries.
Would you like to learn more about our company and our parent company, Previan? Check out this video from our president, Martin Thériault: https://www.youtube.com/watch?v=DAI9pgmJk8I
At Eddyfi Technologies, diversity enriches our culture and drives innovation. We value an inclusive environment and welcome applications from all backgrounds. Joining Eddyfi Technologies means becoming part of a team that celebrates diversity and builds a better future.
All positions based in Quebec require proficiency in French, both written and spoken. Additionally, functional skills in English are required to meet the needs of our offices and clients internationally. For all our offices worldwide, certain positions may be subject to background checks, including credit, criminal, and employment history verification.
Avantages et bénéfices
- Horaires de travail flexibles
- Politique de vacances généreuse
- Passion et esprit d'équipe exceptionnels
- Parmi les 300 plus grandes PME du Québec
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