Thrift Store Clerk - Casual

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary:

The Thrift Store Clerk provides service to customers, sorts incoming product and assists in the ongoing retail operations of The Salvation Army Chatham Thrift Store.

Accountabilities

• Operations
• Protect the integrity of all donated items.
• Responsible for accurate completion of all customer transactions including cash and debit sales.
• Process raw materials by loading/unloading, sorting, packing, pricing, and storing donations.
• Interact with customers/donors in a positive, friendly, and courteous manner.
• Contribute to meeting store budgets by maintaining customer service standards.
• Possess knowledge of stock in order to respond to customer enquiries by phone/in person.
• Assist with store layout plans to attract customers, which include window displays and merchandise displays; ensures attractiveness of the store through “Tidy Maintenance”.
• Replenish inventory levels based on supervisor’s directions.
• Provide customer service and greeting customers.
• Unload donations and place stock in appropriate warehouse location.
• Contribute to the control of inventory by retrieving, sorting, hanging, and pricing as directed.
• Removal of inventory from sales floor as directed.
• Abide by store policy and procedures.
• Work with volunteers as assigned.
• Communications
• Inform your supervisor of all customer complaints, comments and concerns regarding customer service, prices, merchandise, etc.
• Health & Safety
• Contribute to the safety of staff and customers (e.g. snow removal, clear fire exits, cleans spillage; no obstacles inside/outside the store).
• Maintain an attractive organized appearance of the store, tidy up and restock shelves, clean, sweep, dust and mop as necessary; on a rotational basis clean the lunchroom, washroom and other common areas.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
  
  

Perform other related duties as assigned.

Working Conditions

• This is a casual/relief position based on no standard weekly hours of work.
• There are no guaranteed hours and shifts could include weekdays and Saturdays.
• This job requires the ability to stand for extended periods with frequent twisting, bending, crouching, and reaching is required; the ability to lift/move 20 to 29 pounds.
• Your supervisor sets the hours of work and work schedule and flexibility in scheduling is required.
  
  

Normal Hours of Work: Will be scheduled as per the Thrift Store hours of operation Monday to Saturday, between the hours of 8:30 a.m. to 5:30 p.m. This includes a ½ hour unpaid meal break where applicable. The hours of work and hours of operation are subject to review as required.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education And Experience Qualifications

Education, Qualifications and Certifications:

• Completion of Secondary School.
• Alternative combinations of education and experience may be considered.
  
  

Experience And Skilled Knowledge Requirements

• Have a minimum of three (3) months of prior related experience.
• Cash handling experience is required.
• Knowledge and experience using a cash register, debit machine and/or credit card processing is a definite asset.
• Basic math skills required.
  
  

Skills And Capabilities

• Attention to detail, problem solving and analytical skills.
• Self-motivated/disciplined.
• Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change.
• Ability to maintain information in confidence and exercise good judgement.
• Demonstrated ability to work independently and participate as an active and responsible team member in a cooperative team environment.
• Excellent interpersonal skills, integrity, and adaptability.
• Exhibit good listening skills, have strong oral/written communication skills.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
  
  

Compensation

The target hiring range for this position is $17.20 to $18.76 with a maximum of $22.51.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.