food and beverage server

Overview

Languages

English

Education

• Secondary (high) school graduation certificate
• or equivalent experience
  
  

Experience

7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Restaurant
• Pub
  
  

Responsibilities

Tasks

• Must be of legal age to mix and serve alcoholic beverages
• Address customers' complaints or concerns
• Prepare and serve specialty food at customers' tables
• Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings
• Describe menu items including daily specials for customers
• Enforce provincial/territorial liquor legislation and regulations
• Advise on menu selections
• Balance cash and record sales
• Clear and clean tables, trays and chairs
• Describe and advise on wine selection
• Greet patrons, present menus, make recommendations and answer questions regarding food and beverages
• Order and maintain inventory of wines and wine glassware
• Perform sensory evaluation of wines
• Serve food and beverages
• Supervise other servers and bussing staff
• Take orders and relay to kitchen and bar staff
• Train staff
• Assist clients/guests with special needs
• Provide customer service
  
  

Supervision

• 1 to 2 people
  
  

Credentials

Certificates, licences, memberships, and courses

• Smart Serve
• ProServe program
  
  

Experience and specialization

Computer and technology knowledge

• Electronic cash register
• Point of sale system
  
  

Additional information

Security and safety

• Bondable
  
  

Work conditions and physical capabilities

• Bending, crouching, kneeling
• Fast-paced environment
• Handling heavy loads
• Physically demanding
• Standing for extended periods
• Work under pressure
  
  

Weight handling

• Up to 9 kg (20 lbs)
• Up to 13.5 kg (30 lbs)
  
  

Own tools/equipment

• Uniform
  
  

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Initiative
• Organized
• Reliability
• Team player