Service Parts Coordinator - Receiver Operation

About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:

The Service Parts Coordinator – Receiver is responsible for the accurate and timely receiving of service parts to support operational workflows. This role ensures all incoming parts are properly documented, labeled, and processed in accordance with SLA requirements. It plays a key role in maintaining efficiency across service, repair, and inventory teams, and helps prevent delays or disruptions in the service process.

Key Responsibilities:

• To Receive all parts from courier, separate and receive in JDE system within time frame.
• To perform various tasks to help the receiving to ensure that business operation is smooth and successful.
• To Support Receiving in the daily operation including Receiving, reconciliation of shipment received of all vendors/ 3PL warehouse
• To Process warranty/non warranty parts, obtain RMA from vendor, Repair process & activities familiar to reverse logistics area.
• To Assist service technicians by issuing parts. To review different service reports on daily basis and process parts in timely manner.
• Timely and accurate completion of processing returns from Customer, Depot and notification of potential issues to the appropriate parties.
• Solve problems as issues arrive, working with the Order Desk, Client relations, Buyers, and/or Administration in order to resolve effectively.
• Build strong relationships with internal and external customers through communication.
• Staff is responsible to follow ISO procedures outlined in Compugen Quality Management System.
• Other projects as assigned.
  
  
  

Skills & Qualifications:

• 2 years of experience in Warehouse environment Or Reverse Logistics.
• Computer literacy and strong knowledge of Microsoft Office especially Excel.
• Ability to analyze, plan, organize and prioritize workload effectively.
• Experience to drive fork lift/ Cherry picker will be an asset.
• Excellent interpersonal and communication skills including written, telephone, and email etiquette.
• Data driven individual with strong analytical skills.
• Ability to work with tight timelines.
• Ability to lift merchandise weighing 40-50 Ibs.
• Working knowledge of JDE will be an asset.
• Flexibility to adjust to other shifts occasionally, between the hours of 8 AM to 8 PM.
  
  
  

What Compugen Offers You:

• Exciting, fast-paced challenging work environment
• A culture where authenticity and diversity are valued
• Professional development
• Participation in Women in Technology Network
• Opportunities to give back to our local communities
• Collaborative supportive team members
• Remote work/hybrid work options
• Work/life flexibility
  
  
  

Equity Statement At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.